Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit. How should a Consultant configure the Maintenance Plan to meet this requirement?
A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
A. Both the primary assets and related assets related lists on the assets object
B. Only the primary assets related list on the assets object
C. Both the primary assets and related assets related lists on the work order object
D. Only the primary assets related list on the work order object
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
A. Color Palettes
B. Gantt
C. Gantt Map
D. Appointment List
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
A. Establish a Preventative Maintenance program for their install base.
B. Integrate IoT data from their install base to detect asset issues.
C. Launch a feedback survey to their install base and follow up on results.
D. Review existing contracts for obsolete provisions and requirements.
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
C. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?
A. Utilize a custom Global Price Book and add all products as Price Book Entries.
B. Create customer-specific Price Books and add all products as Price Book Entries.
C. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Increase training to Sales Representatives.
C. Publish pre-release documentation on the Customer Community.
D. Increase training to Field Service Technicians
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
A. Creating milestones for word orders requires an entitlement for case
B. Creating milestones trackers requires a custom lightning component
C. Creating entitlements for work orders requires a custom lightning component
D. Creating entitlement for class and work order must be separated
Universal Containers does not want the lunch break to interfere with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
A. Create a recurring Service Appointment
B. Create Resource Absences every day.
C. Use appropriate Resource Operating Hours.
D. Use the Resource Availability Rule.
In which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
A. Jobs can take longer than the available resources hours in a day.
B. jobs need to be performed at the same site on the same day of the week.
C. jobs require multiple stages of work performed by different resources.
D. jobs require consecutive days of work and can span over weekends.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Salesforce exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your FIELD-SERVICE-CONSULTANT exam preparations and Salesforce certification application, do not hesitate to visit our Vcedump.com to find your solutions here.