Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 301:

  Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

  A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

  B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

  C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

  D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

  Correct Answer: AD

• Question 302:

  What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

  A. Utilize Schedules Jobs from the Field Service Admin app.

  B. Enable Notifications in Field Service Settings.

  C. Utilize Triggers to send emails to relevant users.

  D. Enable Push Notifications in the Service Console app.

  Correct Answer: B

• Question 303:

  Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.

  Once a replacement has been made, where can the Asset Relationships be viewed?

  A. Only the Primary Assets related list on the Asset object

  B. Both the Primary Assets and Related Assets related lists on the Work Order object

  C. Only the Primary Assets related list on the Work Order object

  D. Both the Primary Assets and Related Assets related lists on the Asset object

  Correct Answer: D

• Question 304:

  Which object can be used to share service appointments with service resource s in field service lightning?

  A. Service territory member

  B. Service territory

  C. Work order

  D. User territory

  Correct Answer: A

• Question 305:

  Universal container UC has 140 service resources who handle 2400 service appointment per day.

  How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

  A. The service territories with fewer than 50 resource

  B. One service territory with four polygons

  C. Two service territories that split the service resource evenly

  D. Five service territories with fewer than 500 service appointment per day

  Correct Answer: A

• Question 306:

  The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

  What are two reasons appointments remain in violation and are not reassigned?

  Choose 2 answers

  A. Global optimization doesn't reschedule appointments that have rule violations.

  B. The optimizer uses a scheduling policy different from what is used on the dispatch console.

  C. The territory of the resources was not included in the global optimization request.

  D. There are no service resources available with the required skill levels.

  Correct Answer: BC

• Question 307:

  Universal Containers (UC) wants to deploy Knowledge to its field team.

  How should UC ensure its Technicians can access Knowledge Articles offline?

  A. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

  B. Use Work Types to assign associated Articles to Work Orders.

  C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

  D. Create a custom mobile app that syncs articles based on Service Appointment assignments.

  Correct Answer: B

• Question 308:

  Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

  A. Match Fields

  B. Required Resource

  C. Match Boolean

  D. Preferred Resource

  Correct Answer: C

• Question 309:

  A dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment. How can the dispatcher update the service crew to meet those requirements?

  A. Edit the service appointment and add a new service resource.

  B. Create a new service appointment with a different crew.

  C. Use the crew management tool to add service resources to the crew.

  D. Update the service crew on the service appointment's work type.

  Correct Answer: C

• Question 310:

  Universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console.

  Which two filtering options should manager use to find the appropriate work order?

  Choose 2 answers

  A. The dispatcher console MAO and filter the list to show only desired service appointment

  B. The prevention maintenance Gantt and filter the list to show only desired work orders

  C. The dispatcher work order polygons and filters the list to show only desired service appointment

  D. The dispatcher console appointment list and filter the list to show only desired service Appointment

  Correct Answer: AD