Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 191:

  Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

  What should a Consultant utilize to meet this requirement?

  A. Entitlement Templates

  B. Entitlements

  C. Work Types

  D. Work Order Record Types

  Correct Answer: C

• Question 192:

  Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

  A. Implement Work Types and Skill Assignments.

  B. Implement Assignment Rules and Work Orders.

  C. Assign Skills and Skill Levels to Users.

  D. Assign Skills and Skill Levels to Resources.

  Correct Answer: AD

• Question 193:

  Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

  A. Field service mobile app

  B. Salesforce mobile app

  C. Work Order records cannot be updated on a mobile device

  D. Salesforce Touch

  Correct Answer: B

• Question 194:

  Northern trail outfitters (NTO) asks its clients for feedback on every service visit.

  NTO wants to dispatch the appropriate technicians based on customer feedback.

  What are two ways the consultant can meet this requirement?

  Choose 2 answers

  A. Configure and add excluded and required required resource business objectives to scheduling policies.

  B. Configure customer preferences on the service resource record.

  C. Configure resource preferences on the account or work order.

  D. Configure and add excluded and required resource work rules to scheduling policies.

  Correct Answer: CD

• Question 195:

  The org -wide default sharing for a service appointment Is set to private.

  If the service appointment is cancelled, which users will have visibility to the record?

  A. assigned resources, owner of service appointment and members of service territory

  B. owner of service appointment and members of user territory

  C. assigned resources, owner of service appointment and members of user territory

  D. owner of service appointment and members of service territory

  Correct Answer: B

• Question 196:

  Which two objects are required when configuring an optimization job?

  Choose 2 answers

  A. Service territory

  B. Polygons

  C. Work type

  D. Scheduling policy

  Correct Answer: AD

• Question 197:

  Universal containers has customers who have previously negotiated pricing on some products.

  Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

  A. Utilize a custom global price book and add all products as price book entries

  B. Utilize a custom global price book and add price negotiated products as price book entries

  C. Create customer specific price books and add all products as price book entries

  D. customer specific price books and add only price negotiated products as price Create book entries

  Correct Answer: C

• Question 198:

  Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

  A. Use Territory-specific Operating Hours.

  B. Use Customer Operating Hours.

  C. Use Multiple Operating Hours with Slots for each hour.

  D. Use Exact Appointments on the Work Types.

  Correct Answer: A

• Question 199:

  Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

  A. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.

  B. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.

  C. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.

  D. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.

  Correct Answer: C

• Question 200:

  Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

  A. Set up Service Locations, Set up Location Skills, Define Work Types

  B. Define Work Types, Define Work Order Status, Set up Resource Skills

  C. Define Skills, Set up Skill Requirements, and Set up Resources Skills

  D. Set up Skill Requirements, Define Work Types, Set up Routing Rules.

  Correct Answer: C