Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 311:

  A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

  Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?

  Choose 2 answers

  A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

  B. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

  C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

  D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

  Correct Answer: CD

• Question 312:

  Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

  In which two ways should the Consultant define Operating Hours to meet this requirement?

  Choose 2 answers

  A. The Maintenance Plan for the Account

  B. The Due Date of the Service Appointment

  C. The Time Slots for Appointment Booking

  D. When Service Resources are available for work

  Correct Answer: BC

• Question 313:

  An employee at universal container performs the role of a dispatcher and a technician. How should a consultant configure the field service lightning to support this behavior?

  A. Create one service resource and assign the relevant permission set license

  B. Create two skills records and assign them to service resources record

  C. Create two service resource and assign them to the employee

  D. Create one service resource and assign the technician and dispatcher role

  Correct Answer: A

• Question 314:

  A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

  A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".

  B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."

  C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"

  D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."

  Correct Answer: A

• Question 315:

  A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use

  A. Customer first

  B. Emergency

  C. High intensity

  D. Soft boundaries

  Correct Answer: D

• Question 316:

  Universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed. How should the Consultant meet this requirement?

  A. Add product to the products required related list on the asset object

  B. Add product to the products required related list on the work type object

  C. Add product to the work order products related list on the work type object

  D. Add product to the work order products related list on the asset object

  Correct Answer: B