At universal containers the service territory member's time zone is one hour behind the service territory time zone.
How should the consultant ensure proper scheduling and optimization for the member?
A. Add one hour to the start and end times on the service territory.
B. Add one hour to the start and end times on the service territory member's operating hours.
C. Change the time zone on the service territory member's user record to match the service territory's time zone.
D. Subtract one hour from the start and end times on the service territory.
Universal container UC want to track the asset lifecycle when equipment has been snapped out.
What should a consultant recommend to meet this requirement?
A. Add the field history tracking related list to the assets page and configure the asset relationships object
B. Add the related asset related list to the asset page and configure the product request object
C. Add the related asset related list to the asset page and configure the asset relationships object D. Add the field history tracking related list to the asset page and configure the product request object
Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?
A. Work Types, Resource Availabilities, and Operating Hours
B. Service Territories, Resource Capacity, and Business Hours
C. Service Territories, Operating Hours, and Resource Absences
D. Skills, Operating Hours, Time Slots, and Holidays.
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
A. Create a Product Request and Product Request Line Item.
B. Create a Return Order and relate it to the Product.
C. Create a Work Order and Work Order Line Item.
D. Create a Return Order and Return Order Line Item.
Universal containers is evaluating a strategy for reducing the cost of service using automated scheduling
Which toe approaches will contribute to this goal?
Choose 2 answers
A. reduced overtime per work order
B. reduced travel time per work order
C. reduced work orders per shift
D. reduced number of territories
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
A. Product Catalog
B. Site Details
C. Asset History
D. Contact
E. Address
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?
A. Edit the Service Appointment and add a new Service Resource.
B. Update the Service Crew on the Service Appointment's Work Type.
C. Use the Crew Management tool to add Service Resources to the Crew.
D. A Create a new Service Appointment with a different Crew.
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
A. The appointment status is going from Scheduled to Completed.
B. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
C. The default drip feed setting is overriding the drip feed rate on a service territory.
D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?
A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
B. Add the container as an asset on the account and mark the parts internal assets.
C. Add the container as a product on the account and the parts to a child product related list.
D. Create a hierarchical relationship between the parent product container and child parts products.
Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers
A. Use Work Order and Work Order Line Items.
B. Use the Einstein Pricing Configurator.
C. Set up Products and Price Books.
D. Use a custom object to model the Work Order pricing.
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