Universal container wants to ensure the technician has the correct equipment before arriving at a job site. Which two considerations should the consultant take into account when configuring field service lightning? Choose 2 answers
A. Quantity and unit of measure are required when adding a required product
B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
C. Required product must be added to both work order and all work order line items
D. Work type can be configured to include required products on the work order and work order line item
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
A. Modify the user's Profile.
B. Update Public Group membership.
C. Assign a Field Service Mobile License to the user.
D. Modify the user record.
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
A. Set the Service Appointment to Dispatch in Field Service Settings.
B. Enable Drip Feed Dispatching in Field Service Settings.
C. Set the Number of Services to Drip Feed on the Service Territory.
D. Enable Sharing of Dispatched Service Appointments.
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
A. Utilize Standard Global Service Price Book Entries.
B. Utilize multiple country-specific Price Books.
C. Utilize country-specific Price Book Entries.
D. Utilize the standard Salesforce Price Book.
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits. How should the consultant configure this?
A. Create the products and the installation kits as unsterilized inventory.
B. Create the products and the installation kits as serialized inventory.
C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
D. Create the products and the installation kits as a single serialized product.
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
B. Use work types to assign associated articles to work order.
C. Create a custom Mobile App that syncs articles based on service appointment assignments.
D. Write a workflow that associates articles to work orders based on a picklist on the work order.
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
A. Auto generate work order with a 14 days generation horizon
B. Associate work type called site to maintenance plan
C. Associate a required skill call site visits to maintain plans
D. Auto generate work order with 14-day generation time frame
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers
A. Select the new policy as the scheduling policy for the scheduled optimization job.
B. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.
C. Create a new scheduling policy that includes service objectives in this order: minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.
D. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?
A. Utilize a Work Order related list on Asset.
B. Utilize a custom "Installation Date" field on Asset.
C. Utilize Field History Tracking on Asset.
D. Utilize the standard "Installation Date" field on Asset.
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
A. Create the individual Technicians as Service Crew Members.
B. Set the individual Technicians as Capacity-Based Service Resources.
C. Set the Contractor Manager as a Capacity-Based Service Resource.
D. Create the Contractor Manager as a Crew Service Resource.
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