Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers
A. A Service Appointment can be shared by clicking Sharing on the record.
B. The Service Appointment's parent record can be shared with the assigned resource.
C. Auto-generated scheduled Service Appointments will be shared with resources.
D. Make the dispatcher the assigned resource on the Service Appointments.
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
A. Service Resource Dashboard
B. Service Appointment Reports
C. Street-level Routing
D. Aerial Routing
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?
A. Relate the Time Sheet to the Service Appointment.
B. Relate the Time Sheet Entries to the Work Order Line Item.
C. Relate the Time Sheet Entries to the Service Appointment.
D. Relate the Time Sheet to the Work Order Line Item.
A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
A. The same resource and same day fields appear on the service appointments page layout.
B. The complex work visual force page is added to the service appointments page layout.
C. A dependency has been created between the two appointment and the start time are the same.
D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
E. The dependency type is set to start after finish and day on the service appointment in the dependency.
Universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?
A. Add a new product required to the work order.
B. Add a new product consumed to the work order.
C. Add a new product required to the work type.
D. Add a new product consumed to the work rule.
Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?
A. Implement a Macro to generate Service Appointments on the existing Work Order.
B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
C. Implement a Quick Action to create a new Service Appointment on the existing Work Order.
D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
A. Select date resolution on the hours tab.
B. Select hours absences and overtime on the utilization tab.
C. Select sort by average utilization on the resources tab.
D. Select travel time and breaks as skills on the skills tab.
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
C. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
D. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?
A. Add a new Product Required to the Work Order.
B. Add a new Product Required to the Work Type. 2
C. Add a new Product Consumed to the Work Rule. Seer
D. Add a new Product Consumed to the Work Order.
How should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
A. Add the relevant field to the field set.
B. Use map report layers.
C. Color code using Gantt palettes.
D. Create a Gantt action to highlight.
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