Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 41:

  Geolocation tracking is enabled for universal container's for technician but should apply to full time employees.

  How can Geolocation tracking for contractors to be disabled?

  A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

  B. Unchecked the collect service resources Geolocation history field in field service mobile settings

  C. Unchecked the geocoding field on the contractor's profile

  D. Set the Geolocation update frequency field to zero for contractors

  Correct Answer: A

• Question 42:

  To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

  How should the Consultant meet this requirement?

  A. Define a generation horizon of 14 days.

  B. Define a generation timeframe of 14 days.

  C. Configure Auto-generate Work Orders to True.

  D. Define a generation horizon of 20,160 minutes.

  Correct Answer: A

• Question 43:

  Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

  A. Service Territories

  B. Geotracking

  C. Territory Management

  D. Location Management

  Correct Answer: A

• Question 44:

  Which three objects are associated to the Work Type? Choose 3 answers

  A. Service Appointments

  B. Products Required

  C. Resources

  D. Skill Requirements

  E. Articles

  Correct Answer: BDE

• Question 45:

  Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

  A. Send an email CSAT survey.

  B. Implement Validation Rules and Signature Capture.

  C. Change the Scheduling Rules.

  D. Decrease Resource Rant Score.

  Correct Answer: B

• Question 46:

  Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.

  Which configuration steps should a consultant take to meet this requirement?

  A. add the work order line items related list of the work order page layout and assign the layout to the technician `s profile.

  B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

  C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

  D. create a report chart that summarizes work order line items and add a link to the service appointment layout.

  Correct Answer: A

• Question 47:

  A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.

  Which settings should the Consultant consider to improve travel time accuracy?

  A. Travel Speed Unit, Actual Travel Time

  B. Estimated Travel Time, Minimize Travel

  C. Minimum Grade, Default Operating Hours

  D. Street Level Routing, Default Travel Speed

  Correct Answer: D

• Question 48:

  Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock

  How should UC track the van stock door locks?

  A. Create a product item for each door lock utilizing standard field

  B. Create a product item with all the serial numbers in the noted section

  C. Create a product item and enter a serial number in related list

  D. Create a product item and enter technician lock quantity

  Correct Answer: A

• Question 49:

  Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

  A. Update the Service Appointment Status field.

  B. Update the Service Appointment field "In Jeopardy."

  C. Update the Service Appointment Chatter feed.

  D. Reschedule the Service Appointment for later.

  Correct Answer: C

• Question 50:

  Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

  A. Use Assets and define a hierarchy.

  B. Use a custom object to model the BoM.

  C. Use an ERP to manage the BoM.

  D. Use Products and add to an Order.

  Correct Answer: C