Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 141:

  Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

  A. Match Fields

  B. Preferred Resources

  C. Match Boolean

  D. Required Resources.

  Correct Answer: C

• Question 142:

  Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2answers.

  A. Implement Work Types and Skill Assignments.

  B. Implement Assignment Rules and Work Orders.

  C. Assign Skills and Skill Levels to Users.

  D. Assign Skills and Skill Levels to Resources.

  Correct Answer: AD

• Question 143:

  Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

  What should a Consultant recommend to accurately record the required work?

  A. ServiceAppointments and Service Appointment Line Items

  B. Work Orders with Products Consumed

  C. Work Orders with Work Order Line Items

  D. Work Orders with Service Appointments

  Correct Answer: C

• Question 144:

  when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.

  Which steps are needed to configure the signatures capture?

  A. create two service reports and add one signature block to each

  B. create relevant signature types and add signature blocks to the service report template.

  C. create a flow that adds tow signature blocks when theservice report is generated

  D. create two costume fields for the service appointment and use flows to capture each signature

  Correct Answer: B

• Question 145:

  Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

  A. Adjust Scheduling Policy

  B. Knowledge Base

  C. Customer Entitlements

  D. Dispatching

  E. Scheduling

  Correct Answer: ABD

• Question 146:

  northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.

  When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?

  Choose 2 answers

  A. scheduled end

  B. arrival window starts

  C. arrival window end

  D. scheduled start

  Correct Answer: BD

• Question 147:

  Which two considerations impact the scheduled time frame of multi-day work? Choose 2 answers

  A. Assigned resource

  B. Homebase travel

  C. Resource skill level

  D. Break duration

  Correct Answer: AD

• Question 148:

  Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

  A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

  B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

  C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

  D. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.

  Correct Answer: B

• Question 149:

  Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

  A. Field service mobile app

  B. Salesforce mobile app

  C. Work Order records cannot be updated on a mobile device

  D. Salesforce Touch

  Correct Answer: B

• Question 150:

  The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

  A. Custom Work Order Escalation Rules

  B. Custom Validation Rule on Work Orders

  C. Custom Approval Process on Work Orders

  D. Custom Work Order Status with Category

  Correct Answer: BD