Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 151:

  A Technician at UniversalContainers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

  What should the Consultant recommend to meet this requirement?

  A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

  B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

  C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

  D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

  Correct Answer: B

• Question 152:

  Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

  A. Service Due Date

  B. Customer Working Hours

  C. Customer Entitlement

  D. Service Urgency

  Correct Answer: C

• Question 153:

  Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

  A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

  B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.

  C. Create two Service Appointments and schedule them to the same Resource.

  D. Create one Service Appointmentand schedule it to two different Resources.

  Correct Answer: A

• Question 154:

  Universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes.

  Which solution should a Consultant recommend to relate the part to a customer container?

  A. Add the container as an asset on account and make the part internal assets

  B. Add the container as product on the account and part to the child product related list

  C. Create a hierarchical relationship between the parent product container and the child part product

  D. Create an asset hierarchy on account with container as root asset and partas the child assets

  Correct Answer: D

• Question 155:

  Universal containers (UC) wants to standardize the process that process that agents use to create andmaintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.

  What should the consultant implement to meet this requirement?

  A. Add a lightning component to work orders.

  B. Enable path for work orders.

  C. Enable knowledge on work orders.

  D. Add compact layouts to work orders.

  Correct Answer: C

• Question 156:

  Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

  A. Utilize Standard Global Service Price Book Entries.

  B. Utilize multiple country-specific Price Books.

  C. Utilize country-specific Price Book Entries.

  D. Utilize the standard Salesforce Price Book.

  Correct Answer: D

• Question 157:

  Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.

  Which steps technicians follow to report that a substitute asset is installed?

  A. Mark installed asset as "shipped" - create a new product - relate the product to the asset

  B. Mark installed asset as "obsolete"- create a new product - related the product to asset

  C. Mark installed asset as "shipped" - create new assets -create a new asset of relationships type = "shipment"

  D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"

  Correct Answer: D

• Question 158:

  Universal Containers is looking to implement Entitlement Management to meet the following requirements:

  1) Any employee from the customer account is eligible for support.

  2)Specific purchased products are eligible for support.

  What Objects should be set up for Entitlement Management?

  A. Accounts and Assets

  B. Contacts and Service Contracts

  C. Accounts and Service Contracts

  D. Contracts and Assets

  Correct Answer: C

• Question 159:

  Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses

  for internal employees when scheduling all Service Appointments.

  Which two customizations should the Consultant recommend to meet this requirement?

  Choose 2 answers

  A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority,ASAP.

  B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

  C. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

  D. Create a new Scheduling Policy that includes ServiceObjectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

  Correct Answer: AB

• Question 160:

  Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.

  How should a Consultant provide access to the Salesforce Field Service mobile app?

  A. Modify the user's Profile.

  B. Update Public Group membership.

  C. Assign a Field Service Mobile License to the user.

  D. Modify the user record.

  Correct Answer: C