Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 161:

  Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

  A. Change the Work Order with a closed status of "Cancelled."

  B. Change the Work Order with a status of "New."

  C. Re-use the existing Work Order for the follow-up.

  D. Create a child Work Order for the follow-up Work Order.

  Correct Answer: AD

• Question 162:

  Universal container wantto track technician van stock and consigned products.

  How can this will be accomplished using the field service lightning standard object model?

  A. Service resources will track van stock. Location will track time and customer sites

  B. Location will track van stock. Account will track consigned products

  C. Service resources will track van stock. Products consumed will track item at customer's site

  D. Location will track van stock and items at customer's site

  Correct Answer: B

• Question 163:

  An agenthas to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.

  Which solution should a Consultant recommend so the agent can meet this requirement?

  A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

  B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

  C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

  D. Create one Work Order for each Price Book and add WorkOrder Line Items to the appropriate Work Order based on its Price Book.

  Correct Answer: D

• Question 164:

  A servicetechnician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.

  Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?

  Choose 2 answers

  A. Reshuffle

  B. Group Nearby

  C. Resource Schedule Optimization

  D. In-day Optimization

  Correct Answer: AB

• Question 165:

  A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

  A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".

  B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."

  C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"

  D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Itemas "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."

  Correct Answer: A

• Question 166:

  Which configuration can Universal Containers use to brand the SalesforceField Service mobile app?

  A. Company style sheets

  B. Company colors

  C. Company logo

  D. Company address

  Correct Answer: B

• Question 167:

  Containers wants to offer their Field Technicians a more limited view of Work Orders andService Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

  A. Field Technician Page Layouts

  B. Field Technician Visualforce Pages

  C. FieldTechnician Field Sets

  D. Field Technician Mini-Page Layouts

  Correct Answer: A

• Question 168:

  Universal Containers performs service whichmay require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

  A. Work Order Line Items require a Case for the field technician to perform the work.

  B. All Work Order Line items inherit the required Skills for the associated Asset.

  C. Work Order Line Items require a Service Appointment for a field technician to perform the work.

  D. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

  Correct Answer: C

• Question 169:

  Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additionalwork using the Salesforce Field Service mobile app.

  How should the Consultant meet this requirement?

  A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

  B. Create a Quick Action to create a WorkOrder Line Item. Add a Quick Action to the Work Order Layout.

  C. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.

  D. Add the Work Order related list to the account to allow creation of additional line items.

  Correct Answer: A

• Question 170:

  To ensure that preventative maintenance work can becompleted on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

  How should the Consultant meet this requirement?

  A. Define a generation horizon of 14 days.

  B. Define a generation timeframe of 14 days.

  C. Configure Auto-generate Work Orders to True.

  D. Define a generation horizon of 20,160 minutes.

  Correct Answer: A