Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 171:

  Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2answers

  A. Soft Boundaries

  B. Customer First

  C. High Intensity

  D. Emergency Policy

  Correct Answer: AB

• Question 172:

  Universal Containers would like to engage Contractors and Customers directly in their Field ServiceSolution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

  A. Customer Communities Plus

  B. Chatter Files Connect

  C. Chatter Customer Groups

  D. Partner Communities

  E. Customer Communities

  Correct Answer: ADE

• Question 173:

  Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

  A. Configure a new Service Level for immediate assignment.

  B. Postpone all lower-priority jobs and extend Due Dates.

  C. Manually flag Service Appointments as "In Jeopardy" due to weather.

  D. Configure Emergency Policy and use the Emergency Wizard.

  Correct Answer: D

• Question 174:

  Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

  A. Cases Only

  B. Cases, Work Orders, and Tasks

  C. Work Orders and Cases

  D. Work Orders only

  Correct Answer: C

• Question 175:

  In which two scenariosshould a consultant recommend multi day service appointment? Choose 2 answers

  A. Jobs can take longer than the available resources hours in a day.

  B. jobs need to be performed at the same site on the same day of the week.

  C. jobs require multiple stages ofwork performed by different resources.

  D. jobs require consecutive days of work and can span over weekends.

  Correct Answer: AD

• Question 176:

  Universal Containers has customers who have previously negotiated pricing on some products.

  Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

  A. Utilize a custom Global Price Book and add all products as Price BookEntries.

  B. Create customer-specific Price Books and add all products as Price Book Entries.

  C. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

  D. Create customer-specific Price Books and add onlyprice-negotiated products as Price Book Entries.

  Correct Answer: D

• Question 177:

  Universal Containers UC wants to ensure that technicians enter required information only once whencompleting work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.

  What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?

  A. Lightning component with required field to update the case, work order and service appointment

  B. Quick actions on cases, work orders and service appointment with required fields

  C. Quick actionon the work order and flow to update the case and service appointment

  D. Process builder on case to update the service appointment and work order

  Correct Answer: C

• Question 178:

  Universal Containers isdeploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

  A. Utilize a custom Price Book specific to each country.

  B. Utilize the standard Price Book with pricing rules applied.

  C. Utilize a custom Price Book with pricing rules applied.

  D. Utilize a standard Price Book specific to each country.

  Correct Answer: A

• Question 179:

  When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.

  Which process should the Consultantuse to meet this requirement?

  A. Add the Resource as a Required Resource on the Contact.

  B. Add the Resource as a Required Resource on the Account.

  C. Add the Resource as a Preferred Resource on the Work Order.

  D. Add the Resource as a Preferred Resource on the Asset.

  Correct Answer: B

• Question 180:

  Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.

  What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer

  A. Auto-generate work orders with a 14-day Generation timeframe.

  B. Associate a required skill called site visit to a maintenance plan.

  C. Auto-generate work orders with a 14-day Generation horizon.

  D. Associate a work type called site visit to a maintenance plan.

  Correct Answer: CD