Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
A. Work Types, Skill Routing, Skill Requirements, Operating Hours
B. Case process, Work Types, Entitlements, andMilestones
C. Skill Requirements, Work Types, Case Process, Milestones
D. Work Types, Skill Requirements, Entitlements, and Milestones
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriatetechnicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
A. Configure and add excluded and required required resource business objectives to scheduling policies.
B. Configure customer preferenceson the service resource record.
C. Configure resource preferences on the account or work order.
D. Configure and add excluded and required resource work rules to scheduling policies.
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be inviolation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are tworeasons appointments remain in violation and are not reassigned?
Choose 2 answers
A. Global optimization doesn't reschedule appointments that have rule violations.
B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
C. The territory of the resources was not included in the global optimization request.
D. There are no service resources available with the required skill levels.
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
A. Send an email CSAT survey.
B. Implement Validation Rules and Signature Capture.
C. Change the Scheduling Rules.
D. Decrease Resource Rant Score.
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
A. Attach Knowledge Articles to Work Order Line Items Only.
B. Manage Attached Articles and Search the Knowledge Base.
C. Attach Articles to Work Orders and Work Order Line Items.
D. Include Quick Actions and Global Actions in Attached Articles.
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account.
Which two methods should Consultants recommend to ensure the servicewith each container can be handled independently?
A. Add each asset to a separate work order line item. Create a service appointment for the work orders.
B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
C. Add each asset to a separate work order line item. Create a service appointment for each line items.
D. Add each asset to a separate work order. Create a service appointment for each work order.
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
A. Build a Flow on the Service Appointment record.
B. Install an AppExchange eSignature solution.
C. Generate a Service Report with a Signature Type.
D. Supply each Service Technician with a portable printer.
Universal container typically performsinstalls, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?
A. Work type line items for install, break-fix, and inspection
B. Work order Business process for install, break-fix, and inspection
C. Work order custom fields to define install, break-fix, and inspection
D. Work type and skill requirements for install, break-fix, and inspection
At universal containers the service territory member's time zone is one hour behind the service territory time zone.
How should the consultant ensure proper scheduling and optimization for the member?
A. Add one hour to the start and end times on the service territory.
B. Add one hour to the start and end times on the service territory member's operating hours.
C. Change the time zone on the service territory member's user record to matchthe service territory's time zone.
D. Subtract one hour from the start and end times on the service territory.
Universal container wants to make to easier for its managers to monitor prevention maintenance work
order using dispatcher console.
Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
A. The dispatcher console MAO and filter the list to show only desired service appointment
B. The prevention maintenance Gantt and filter the list to show only desired work orders
C. The dispatcher work order polygons and filters the list to show only desired service appointment
D. The dispatcher console appointment list and filter the list to show only desired service Appointment
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