Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 191:

  Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

  A. Include the Match Territory Work Rule in the Scheduling Policy.

  B. Mark the Service Territory's Resources as Required on the Service Appointments.

  C. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.

  D. Include the Resource Availability Work Rule in the Scheduling Policy.

  Correct Answer: A

• Question 192:

  Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

  A. Create a Capacity-based Resource and delete that Resource after three weeks.

  B. Create a Resource and give them 24-hour availability for the next three weeks.

  C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

  D. Create a Capacity-based Resource andgive them Capacity for the next three weeks.

  Correct Answer: D

• Question 193:

  Universal container want technician using the field service lightningmobile app to indicate when service appointment is at risk.

  What should be a consultant recommended to meet the requirements?

  A. Adjust the scheduled end field on the service appointment

  B. Change the status field on the service appointment

  C. Update the in-jeopardy field on the service appointment

  D. Post the service appointment chatter feed

  Correct Answer: D

• Question 194:

  Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?

  A. Create an Entitlement Template on the Product.

  B. Create a Workflow Rule on the Case.

  C. Create a Milestone on the Product.

  D. Create a Visualforce Page on the Case.

  Correct Answer: C

• Question 195:

  Universal Containers would like to report on the volume of products installed within a specific timeframe. What solution will help meet the customer's requirement?

  A. Utilize a Work Order related list on Asset.

  B. Utilize a custom "Installation Date" field on Asset.

  C. Utilize Field History Tracking on Asset.

  D. Utilize the standard "Installation Date" field on Asset.

  Correct Answer: D

• Question 196:

  universal containers wants to provide a view ofemergency work that is only visible to dispatchers. What should the consultant do to meet the requirement?

  A. Custom gantt filter

  B. Custom lightning component

  C. Custom report in a private report folder

  D. Custom list view

  Correct Answer: A

• Question 197:

  Org-Wide Default sharing is set to Private in a Salesforce org.

  If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory? Choose3 answers

  A. Accounts

  B. Service Resources

  C. Work Orders

  D. Resource Absences

  E. Work Types

  Correct Answer: ADE

• Question 198:

  Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

  A. Both the primary assets and related assets related lists on the assets object

  B. Only the primary assets related list on the assets object

  C. Both the primary assets andrelated assets related lists on the work order object

  D. Only the primary assets related list on the work order object

  Correct Answer: B

• Question 199:

  Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

  Choose 2 answers

  A. Leverage the Match Skills SchedulingPolicy when scheduling appointments.

  B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

  C. Leverage the Match Skills Work Rule when scheduling appointments.

  D. Create Skills that relate to qualifications fromthe Skills tab and assign them to a Service Resource.

  Correct Answer: BC

• Question 200:

  Universal containers operates in a highly regulated industry technician must conduct quarterly inspections

  for all customers in their region each inspection should be completed within a single visit and include all

  installed assets on site.

  Which two maintenance plan settings should the consultant recommend?

  Choose 2 answers

  A. Service appointment generation method - one service appointment per work order line item

  B. Work order generation method - one work order line item per asset

  C. Service appointment generation method - one service appointment per work order

  D. Work order generation method - one work order per asset

  Correct Answer: BC