Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend tomeet the requirement?
Choose 2 answers
A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "scheduled."
B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to "None."
C. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
A technician needs to get replacement part for damaged inventory on them for an upcoming job. To which objectshould the technician add a product request record?
A. work types
B. work order
C. service appointment
D. service report
Universal containers want technicians to viewwork progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
A. add the work order line items related list of the work order page layout and assign the layout to the technician `s profile.
B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
D. create a report chart that summarizes work order line items and add a link to the service appointment layout.
Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?
A. Create a new Work Order and relate it to the previous Work Order.
B. Create a new Work Order and relate it to the Customer.
C. Update a field called "Repeat Call" on the initial Work Order.
D. Create new Work Order Line Items under the initial Work Order.
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate orderof operations as the Technician goes back online?
A. Capture signature, update record, sync device, deliver Service Report.
B. Deliver Service Report, capture signature, update record, sync device.
C. Deliver Service Report, update record, sync device, capture signature.
D. Capture signature, sync device, update record, deliver Service Report.
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
A. Assets
B. ProductTemplates
C. Work Types
D. Service Report Templates
An inventory manager at Universal Containers wants to betterunderstand the distribution of a critical and
expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
A. Maintenance Plan
B. Product Item
C. Entitlement Plan
D. Assets
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed bydifferent technicians during the same visit. The safety inspection needs to be executed after the installation is completed
How should the Consultant use complex work to meet this requirement?
A. Define start after finish and same day dependencies
B. Define a same start dependency
C. Define same resource and start dependencies
D. Define start after finish dependencies
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and controlsettings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7
A. Field Service Lightning Admin Permissions
B. Field Service Lightning Mobile License
C. Field Service Lightning Standard Permissions
D. Field Service Lightning Scheduling License
Universal containers technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can universal container technicians achieve this for each product requested?
A. Create a work order line item and a product request line item.
B. Create a product request and a product request line item.
C. Create aproduct consumed and a product request line item.
D. Create a shipment and a product request line item.
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