Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 211:

  Universal container want todispatch group of service appointment to there technician the number of

  service appointment dispatched at the time varies among different services territories.

  Which two settings should a consultant enable to ensure the service appointments?

  are dispatchedcorrectly?

  A. Set the number of services to drip feed on the service territories

  B. Set the service appointment to dispatch in the field service settings

  C. Enable sharing or dispatch service appointments

  D. Enable drip feed dispatching in field service settings

  Correct Answer: AD

• Question 212:

  Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

  A. Create a Quick Action that will create anew Service Appointment record.

  B. Create a Visualforce page that will create a new Work Order record.

  C. Create a Quick Action that will create a new Work Order record.

  D. Create a Visualforce page that will create a new Service Appointment record.

  Correct Answer: A

• Question 213:

  A customer support agent handles an in ?bound case thatrequires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to thecustomer support agent?

  A. Emergency

  B. Appointment booking

  C. Fill-in schedule

  D. Get candidates

  Correct Answer: A

• Question 214:

  Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

  A. Train Technicians to use Duplicate Work Order feature.

  B. Launch the Work Order Standardization Wizard.

  C. Create a standard set of Work Order Line Items.

  D. Create Work Types for use on Work Orders

  Correct Answer: D

• Question 215:

  A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

  Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?

  Choose 2 answers

  A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

  B. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

  C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

  D. Add each Asset toa separate Work Order. Create a Service Appointment for each Work Order.

  Correct Answer: CD

• Question 216:

  Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

  A. Assets and Entitlements.

  B. Assets and Service Contracts.

  C. Accounts and Service Contracts.

  D. Accounts and Assets

  Correct Answer: A

• Question 217:

  Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to trackeach lock in addition to the installed locks, all technician carry five replacement in their van stock

  How should UC track the van stock door locks?

  A. Create a product item for each door lock utilizing standard field

  B. Create a product item with all theserial numbers in the noted section

  C. Create a product item and enter a serial number in related list

  D. Create a product item and enter technician lock quantity

  Correct Answer: A

• Question 218:

  Universal Containers Just started its Field Service Implementation and is configuring Service Territories

  and Locations. The Locations need to be associated to Territories.

  In which two ways should the Consultant show this relationship?

  Choose 2 answers

  A. Add the Service Territory Location Related List on the Service Territory page layout.

  B. Add the Service Territory Location Related List on the Location page layout.

  C. Create the Service Territory Location as a Location lookup field.

  D. Create the Service Territory Location as a Service Territory lookup field.

  Correct Answer: AC

• Question 219:

  Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resourcesto excel.

  Which two configurations should a consultant implement to meet the requirements?

  A. Use work type with required skills

  B. Assign the appropriate skill to resource

  C. Select the relevant work type for each resource

  D. Create a multiple work orderline per service

  Correct Answer: AB

• Question 220:

  Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.

  How should aConsultant configure the Maintenance Plan to meet this requirement?

  A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

  B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

  C. SetFrequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

  D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

  Correct Answer: C