Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 221:

  universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once . Which two applications should a consultant recommend to meet this requirement?

  Choose 2 answers

  A. Salesforce browser-based applications

  B. Custom mobile applications

  C. Field service lightning mobile applications

  D. Salesforce mobile applications

  Correct Answer: AC

• Question 222:

  Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve thisrequirement?

  A. Create Account-wide Discounts.

  B. Apply Promotion to the Work Order.

  C. Apply Price Book to the Work Order.

  D. AppCreate Products and Price Book Entries.

  E. Create Work Order Line Items with Products.

  Correct Answer: CDE

• Question 223:

  universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app.

  What should a consultant recommend to control their technicians?

  A. field sets

  B. page layouts

  C. mini page layouts

  D. visual force page

  Correct Answer: B

• Question 224:

  Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

  A. Implement a Macro to generate Service Appointments on the existing Work Order.

  B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

  C. Implement a QuickAction to create a new Service Appointment on the existing Work Order.

  D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.

  Correct Answer: C

• Question 225:

  Universal Containers wants to have more controlover the geography in which their Technicians are performing work. What capability should a Consultant enable?

  A. Service Territories

  B. Geotracking

  C. Territory Management

  D. Location Management

  Correct Answer: A

• Question 226:

  Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

  What should a Consultant recommend?

  A. Create a Quick Action on the ServiceAppointment to launch a Visualforce signature page.

  B. Create an Approval Process from the Service Appointment for the customer's Authorization.

  C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

  D. Create a custom text field to capture the customer's signature on Salesforce mobile app.

  Correct Answer: C

• Question 227:

  Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.

  Which steps should the Consultant take to meet these requirements?

  A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

  B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

  C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

  D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

  Correct Answer: C

• Question 228:

  Universal containers plans to deployfield service lightning to 100 external contractors. There are 75 contractors who need access to work.

  Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.

  Which license types and quantities should the consultant recommend?

  A. 100 contractors 100 contractors

  B. 25 contractors 75 contractors 25 contractors

  C. 25 contractors 100 contractors

  Correct Answer: C

• Question 229:

  Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

  A. User Territory

  B. Service Territory Member

  C. Service Territory

  D. Work Order

  Correct Answer: A

• Question 230:

  Which two configurations can companies add to brand the Field Service mobile app?

  A. Company logo

  B. Company Colors

  C. Company style sheets

  D. Company address

  Correct Answer: B