Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 231:

  Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people isrequired to resolve the issue.

  How can the Dispatcher ensure that the required staff is assigned to the project?

  A. Assign the existing Work Order to a Crew.

  B. Assign the existing Service Appointment to a Crew.

  C. Assign the existing Work Order to eachstaff member.

  D. Create a new Service Appointment and assign a Crew.

  Correct Answer: D

• Question 232:

  A Dispatcher notices that the Crew assigned to a Service Appointmentis missing a skill requirement for the appointment.

  How can the Dispatcher update the Service Crew to meet those requirements?

  A. Edit the Service Appointment and add a new Service Resource.

  B. Update the Service Crew on the Service Appointment's WorkType.

  C. Use the Crew Management tool to add Service Resources to the Crew.

  D. A Create a new Service Appointment with a different Crew.

  Correct Answer: D

• Question 233:

  When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

  A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

  B. When a service process dictates that there is a singlelevel in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

  C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

  D. When aservice process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

  Correct Answer: C

• Question 234:

  A customer wants to return a defective product instead of scheduling a Service Appointment. How should this productbe tracked in Salesforce Field Service?

  A. Create a Product Request and Product Request Line Item.

  B. Create a Return Order and relate it to the Product.

  C. Create a Work Order and Work Order Line Item.

  D. Create a Return Order and Return Order Line Item.

  Correct Answer: D

• Question 235:

  When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

  Which steps are needed to configure the signature capture?

  A. Create relevant Signature Types and addSignature Blocks to the Service Report Template.

  B. Create two Service Reports and add one Signature Block to each Report.

  C. Create a Flow that adds two Signature Blocks when the Service Report Is generated.

  D. Create two custom fields for the Service Appointment and use Flows to capture each signature.

  Correct Answer: A

• Question 236:

  The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

  A. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.

  B. Select a Service Appointment from the list and press the "Schedule" action.

  C. Select multiple Service Appointments from the list and bulk schedule them.

  D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

  E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

  Correct Answer: BCE

• Question 237:

  The Org-Wide Default sharing for a Service Appointment is set to Private.

  If the Service Appointment is cancelled, which users will have visibility to the record?

  A. Owner of Service Appointment and members of User Territory

  B. Assigned Resources, Owner of ServiceAppointment and members of User Territory

  C. Assigned Resources, Owner of Service Appointment and members of Service Territory

  D. Owner of Service Appointment and members of Service Territory

  Correct Answer: A

• Question 238:

  Universal containers wants to report on thevolume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?

  A. A work order related list on asset

  B. A custom installation date field on products consumed

  C. Field history tracking on asset

  D. The standard installation date field on asset

  Correct Answer: D

• Question 239:

  Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish thisrequirement?

  A. Set up Service Locations, Set up Location Skills, Define Work Types

  B. Define Work Types, Define Work Order Status, Set up Resource Skills

  C. Define Skills, Set up Skill Requirements, and Set up Resources Skills

  D. Set up Skill Requirements, Define Work Types, Set up Routing Rules.

  Correct Answer: C

• Question 240:

  A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.

  Which two upsell activities should the CSR consider? Choose 2 answers.

  A. Open a Case and inform Customer of weekend service pricing.

  B. Open a Case and send email with new Service Offerings.

  C. Open a Case and a renewal Opportunity for the Sales team.

  D. Open a Case and create a Work Order for the Dispatch Team.

  Correct Answer: AB