Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 241:

  Universalcontainers have a call center that responds to requests from customers and schedules time for

  field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are

  responsible for booking appointments.

  Which permission set license should be assigned to the call center agents?

  A. FSL dispatcher license

  B. FSL agent license

  C. FSL admin license

  D. FSL resource license

  Correct Answer: B

• Question 242:

  Universal container UC has 140 service resources who handle 2400 service appointment per day.

  How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

  A. The service territories with fewer than 50 resource

  B. One service territory with four polygons

  C. Two service territories that split the service resource evenly

  D. Five service territories with fewer than 500 service appointment per day

  Correct Answer: A

• Question 243:

  Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

  A. Color Palettes

  B. Gantt

  C. Gantt Map

  D. Appointment List

  Correct Answer: BD

• Question 244:

  How should a Consultant configure Salesforce Field Service to ensureagents and dispatchers can quickly create Work Orders with the appropriate materials?

  A. Create Work Types with Work Order Line Items.

  B. Create Work Types with Products Consumed.

  C. Create Work Types and Locations.

  D. Create Work Types with Products Required.

  Correct Answer: D

• Question 245:

  Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

  A. ProductCatalog

  B. Site Details

  C. Asset History

  D. Contact

  E. Address

  Correct Answer: BDE

• Question 246:

  Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

  A. Create operating hours for the Service Appointment.

  B. Create operating hours for the Service Resource.

  C. Create operating hours forthe Optimization Engine.

  D. Create operating hours for the Service Territory.

  Correct Answer: BD

• Question 247:

  Universal Containers is implementing Work Order Management to better support its clients.

  Which two approaches should the Consultant consider to create work skills for the Service Resources?

  Choose 2 answers

  A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

  B. Create the work skillsusing Setup. Manually assign the skills to Service Resources.

  C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

  D. Create the work skills using theGuided Setup wizard. Assign the skills to Service Resources using Guided Setup.

  Correct Answer: BD

• Question 248:

  Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling.

  Which two approaches will contribute to this goal?

  A. Reduce the travel time perwork order

  B. Reduce the overtime per work order

  C. Reduce the number of territories

  D. Reduce the work order per shift

  Correct Answer: AB

• Question 249:

  Universal Containers (UC) wants to deploy Knowledge to its field team.

  How should UC ensure its Technicians can access Knowledge Articles offline?

  A. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

  B. Use Work Types toassign associated Articles to Work Orders.

  C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

  D. Create a custom mobile app that syncs articles based on Service Appointment assignments.

  Correct Answer: B

• Question 250:

  Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

  Which two conditions would make the Consultant consider setting the optimizer to High'

  Choose 2 answers

  A. The Scheduling Policy Used field is blank.

  B. The schedulingpolicy is producing too many candidates that qualify for each Service Appointment.

  C. Most service appointments have the same priority.

  D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

  Correct Answer: BC