Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
A. Create Multiple Work Orders Line Items per service.
B. Select the relevant Work Types for each Resource.
C. Assign the appropriate Skills to Resources.
D. Use Work Types with requiredSkills.
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
A. Establish a Preventative Maintenance program for their install base.
B. Integrate IoT data from their install base to detect asset issues.
C. Launch a feedback survey to their installbase and follow up on results.
D. Review existing contracts for obsolete provisions and requirements.
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
B. Each Asset will have a Service Appointment that will represent the work needed foreach machine.
C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?
A. Add a new Product Required to the Work Order.
B. Add a new Product Required to the Work Type. 2
C. Add a new Product Consumed to the Work Rule. Seer
D. Add a new Product Consumed to the Work Order.
Universal Containers wants to assign Service Appointment based on the Polygon of the childservice territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
A. Set the Polygon Assignment Policy to the Highest Level.
B. Set the Territory Assignment Policy to the Highest Level.
C. Set the Territory AssignmentPolicy to the Lowest Level.
D. Set the Polygon Assignment Policy to the Lowest Level.
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
A. Products Required for Service Resources
B. Products Required for Service Appointments
C. Products Required for Work Order Line Items
D. Products Required for Work Orders
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
A. Use the salesforce Mobile App with deep linking to the field service lightningMobile App.
B. Use work types to assign associated articles to work order.
C. Create a custom Mobile App that syncs articles based on service appointment assignments.
D. Write a workflow that associates articles to work orders based on a picklist on the work order.
Universal Containers' (UC) Technicians often report seeing competitor's assets when on- site. UC would liketo run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
A. Manually create a competitor's Asset Record on the Field Service mobile app.
B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
D. Use a Macro to create a competitor Asset Record on the Field Servicemobile app.
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
A. Required Resource
B. Match Field
C. Resource Availability
D. Extended Match
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minutelunch break that begins every day after 1 PM?
A. Create a recurring Service Appointment.
B. Use the Resource Availability Rule.
C. Use appropriate Resource Operating Hours.
D. Create Resource Absences every day.
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