Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 261:

  An extreme whether situation impacts both the volume of work and number of available resources at universal container

  Which approachshould a consultant recommend to realign available resources with?

  A. Resource Schedule optimization

  B. Global optimization

  C. Emergency scheduling

  D. Customer first scheduling

  Correct Answer: C

• Question 262:

  Optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.

  The consultant noticed that the optimization service run time per service appointment is setto low in field service settings.

  Which two conditions should make the consultant consider setting the optimizer too high?

  Choose 2 answers

  A. The scheduling policy used field is blank

  B. The scheduling policy is producing too many candidates that qualify for each service appointment

  C. Most service appointment have the same priority

  D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.

  Correct Answer: BC

• Question 263:

  Technician often need to generate reports in customer language.

  Which configuration should the consultant recommend to meet the requirements?

  A. Update thelanguage of the current user

  B. Update the default language of the organization

  C. Add the language field to the contact page layouts

  D. Add the service report language field to the work order page layout

  Correct Answer: D

• Question 264:

  Universal containers wants toidentify which resources need more or fewer appointment. Which Gantt chart filter option should a consultant recommend to provide this information?

  A. Select date resolution on the hours tab.

  B. Select hours absences and overtime on the utilization tab.

  C. Select sort by average utilization on the resources tab.

  D. Select travel time and breaks as skills on the skills tab.

  Correct Answer: C

• Question 265:

  A Technician is onsite where there is no connectivity andis required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

  A. Deliver Service Report, capture signature, update records, sync device.

  B. Capture signature, sync device, update record, deliver Service Report.

  C. Deliver Service Report, update record, sync device, capture signature.

  D. Capture signature, update record, sync device, deliver Service Report.

  Correct Answer: D

• Question 266:

  Universal Containers needs toimplement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

  A. Parent/Child Work Orders

  B. Cases Only

  C. Cases and Work Orders

  D. Work Orders only

  Correct Answer: A

• Question 267:

  Universal Containers wants to process mobile payments. How can this requirement be met?

  A. Attach a picture of the credit card

  B. Add a custom filed to store the credit cardnumber

  C. Create a custom payments object

  D. Install an AppExchange package.

  Correct Answer: D

• Question 268:

  Which configuration canuniversal containers use to brand the field service lightning mobile app?

  A. Company colours

  B. Company address

  C. Company style sheets

  D. Company logo

  Correct Answer: D

• Question 269:

  Universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement

  Choose 2 answers

  A. When service resources are available for work

  B. The maintenance plan foraccount

  C. The due date of the service appointment

  D. The time slots for appointment booking

  Correct Answer: CD

• Question 270:

  Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

  A. Create Milestones, set upEntitlement Process, display the related List on the Work Order Page Layout.

  B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

  C. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

  D. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

  Correct Answer: D