Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 271:

  Universal Containers performs service on field assets that require a sequence of work tasks.A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

  A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

  B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

  C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

  D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

  Correct Answer: AD

• Question 272:

  Which three objects are associated with the work type? Choose 3 answers

  A. Skills

  B. Products

  C. Article

  D. Service appointment

  E. Resource

  Correct Answer: ABC

• Question 273:

  Universalcontainers wants to reduce field service-related costs by cutting overtime pay and fuel expenses

  for internal employees when scheduling all service appointments.

  Which two customizations should the consultant recommend to meet this requirement?

  Choose 2 answers

  A. Select the new policy as the scheduling policy for the scheduled optimization job.

  B. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.

  C. Create a new scheduling policy that includes serviceobjectives in this order: minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.

  D. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.

  Correct Answer: AC

• Question 274:

  What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders inthe Field Service mobile app?

  A. Utilize Schedules Jobs from the Field Service Admin app.

  B. Enable Notifications in Field Service Settings.

  C. Utilize Triggers to send emails to relevant users.

  D. Enable Push Notifications in the Service Console app.

  Correct Answer: B

• Question 275:

  one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

  A. Service territory number

  B. Service territories

  C. Service appointment

  D. Account

  Correct Answer: D

• Question 276:

  A dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.

  How can the dispatcher update the service crew to meet those requirements?

  A. Edit the service appointment and add a new service resource.

  B. Create anew service appointment with a different crew.

  C. Use the crew management tool to add service resources to the crew.

  D. Update the service crew on the service appointment's work type.

  Correct Answer: C

• Question 277:

  In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

  A. Google Traffic Data

  B. Resource's Home Base

  C. Service Appointments

  D. Resource's Travel Speed

  E. Service Appointment Dependencies

  Correct Answer: ABC

• Question 278:

  universal container requires trained inspectors to make 3 site visits per year to inspect the container

  customers' sites. These visits must be scheduled within 14 days of inspection due date.

  What are two ways a Consultant can configure maintenance plans to meet the requirements?

  Choose 2 answers

  A. Auto generate work order with a 14 days generation horizon

  B. Associate work type called site to maintenance plan

  C. Associate arequired skill call site visits to maintain plans

  D. Auto generate work order with 14-day generation time frame

  Correct Answer: AB

• Question 279:

  Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?

  A. Utilize lifecycle Object tracking on Assets.

  B. Utilize Field History Tracing on Assets.

  C. Utilize custom fields for change tracking on Assets.

  D. Utilize a Work Order related list on Assets.

  Correct Answer: B

• Question 280:

  Universal Containers wants to track the work that is performed on the customer's install base.

  What object relationship should the Consultant focus on to meet this requirement?

  A. Products to Accounts

  B. Assets to Products

  C. Work Orders to Assets

  D. Work Orders to Products

  Correct Answer: D