Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 281:

  An agent has to create a work order for a complex installation. A work order line item is createdline item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.

  Which solution should a consultant recommend so the agent can meet this requirement?

  A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

  B. Create one work order and override the price on work order line items for products on the preferred price book.

  C. Create one work order and add work order line items based on the price book selected on the work type.

  D. Create one work order for each price book and use work types to assign the price book to work order line item.

  Correct Answer: C

• Question 282:

  Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

  A. Use Opportunity Line Items and Price Books to track the price.

  B. Use Products and Price Books to track the price.

  C. Use Assets and Products to track the price.

  D. Use a custom object to model the Work Orderpricing and price.

  Correct Answer: C

• Question 283:

  the org -wide default sharing for a service appointment Is set to private If the service appointment iscancelled, which users will have visibility to the record?

  A. assigned resources, owner of service appointment and members of service territory

  B. owner of service appointment and members of user territory

  C. assigned resources, owner of service appointment and members of user territory

  D. owner of service appointment and members of service territory

  Correct Answer: B

• Question 284:

  Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

  A. Assign Contractor 2 as an excluded Resource.

  B. Assign Contractor 1 and 2 different capacities for repair work.

  C. Assign Contractor 1 as a Preferred Resource.

  D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

  Correct Answer: D

• Question 285:

  Which two objects are required when configuring an optimization job? Choose 2 answers

  A. Service territory

  B. Polygons

  C. Work type

  D. Scheduling policy

  Correct Answer: AD

• Question 286:

  Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

  How should the Consultant meet this requirement?

  A. Add Products to the Work Order Products Related List on the Asset object.

  B. Add Products to the Products Required Related List on the Work Type object.

  C. Add Products to the Products Required Related List on the Asset object.

  D. Add Products to the Work Order Products Related List on the Work Type object.

  Correct Answer: B

• Question 287:

  Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.

  How should the Consultant use Complex Work tomeet this requirement?

  A. Define Same Resource and Same Start dependencies.

  B. Define Start After Finish and Same Day dependencies.

  C. Define a Start After Finish dependency.

  D. Define a Same Start dependency.

  Correct Answer: B

• Question 288:

  each container consists of multiple parts that are tracked by assets records.

  Universal container customers usually wait until several parts need service before requesting the

  technician come on a site to save money on the service charges.

  How should consultants configure the field service lightning to track the work performed?

  A. Create a work to type automatically create relevant line time for each asset

  B. Create a work order and work order line item for each asset being serviced

  C. Createa work order for all assets being serviced and work order line item for each product consumed

  D. Create a work order for each asset being serviced

  Correct Answer: B

• Question 289:

  some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them.

  How should a consultant provide access to FSL mobile app?

  A. Assign a permission set

  B. Modify the user profile

  C. Update the public group membership

  D. Modify the user record

  Correct Answer: A

• Question 290:

  Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

  How should the Consultant meet this requirement?

  A. Use the Assets without Products report.

  B. Enable andcustomize the View Asset Hierarchy action.

  C. Create custom reports and reference the Parent Asset and Root Asset fields.

  D. Use standard reports and reference the Parent Asset and Root Asset fields.

  Correct Answer: C