Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives close deals faster.
How can an administrator meet this requirement?
A. Add sales engineers to account teams.
B. Add chatter groups to opportunities.
C. Enable chatter Feed Tracking on opportunities.
D. Add sales engineers to opportunity teams.
Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?
A. Email-to-case
B. Auto-response rule
C. Validation rule
D. Support settings
A banking customer is using Sales Cloud but their Admin is considering whether Financial Services Cloud would be a better solution to meet their business needs. What is the best way for the Admin to access a Financial Services org with pre-configured data to play around and learn what's in it?
A. Hop on a 30-day Financial Services Cloud trial org
B. Request a Salesforce developer org
C. Purchase one license of an FSC production org
D. Spin up a Trailhead challenge org
What must an administrator do when creating a record type?
A. Create a new page layout for the record type
B. Set the field-level security for the record type
C. Assign the record type to the appropriate profiles
D. Add the record type to the required user records
Which Financial Services object would you use to store Bank Accounts data?
A. Charges and Fees
B. Assets and Liabilities
C. Financial Account
D. Financial Holding
The Salesforce Admin wants to change the fields that are showing on the Actionable Relationship Center Household Card. How can the Admin achieve this?
A. Change the fields directly from the card.
B. Edit Household Page Compact Layout on the Account Object.
C. Edit Household Page Compact Layout on the Contact Object.
D. Use the Schema Builder to update the field on the Household Card.
How can knowledge articles be used? (2 answers)
A. To display Salesforce answers
B. To display Salesforce solutions
C. To display for customer self-service
D. To resolve customer cases
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?
A. Modify the standard profile currently shared by both teams
B. Configure field-level security on the new object for the facilities team.
C. Assign the facilities team to a new role in the role hierarchy.
D. Create a custom profile for users on the facilities team
Which tool to use to import data exceeding 50,000?
A. Data Import Wizard
B. Data Loader
What will happen when a user attempts to log in to Salesforce from an IP outside the users profile but within the organization-wide trusted IP range?
A. The user will not be able to log in at all.
B. The user will be able to log in after the computer is activated.
C. The user will be able to log in without activating the computer.
D. The user will be able to log in after answering the security question.
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