Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 131:

  DRAG DROP

  A company uses Dynamics 365 Marketing.

  Marketing team members must be able to group related customers for campaigns, market research, and surveys.

  What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1:

  You cannot use marketing segments in a campaign.

  Box 2:

  You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys.

  Reference:

  https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists

• Question 132:

  DRAG DROP

  A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data.

  

  You need to export data for each group of users.

  Which export options should you recommend?

  To answer, drag the appropriate export options to the correct user groups. Each export option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/powerapps/user/export-excel-static-worksheet

  https://docs.microsoft.com/en-us/powerapps/user/export-to-excel-online

• Question 133:

  DRAG DROP

  Match each product to its feature.

  Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.

  NOTE: Each correct match is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices

  https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of-a-customer-or-opportunity

• Question 134:

  DRAG DROP

  A company uses Dynamics 365 Sales.

  The company plans to use Dynamics 365 Sales Insights.

  You need to recommend features that meet the requirements.

  Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant

  https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points

• Question 135:

  DRAG DROP

  A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator.

  You need to determine the controls that you should implement.

  Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/linkedin/integrate-sales-navigator

• Question 136:

  DRAG DROP

  A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:

  View LinkedIn information from within Dynamics 365 Sales.

  Validate Dynamics 365 Sales data by using data from LinkedIn.

  Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll

  to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/linkedin-sales-navigator-data-validation

  https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-2/install-the-linkedin-sales-navigator-widget

• Question 137:

  DRAG DROP

  A company plans to implement Dynamics 365 Customer Service.

  Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.

  You need to create a glossary for employees.

  Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core-components

• Question 138:

  DRAG DROP

  A company manufactures environmental sensors that can be monitored remotely.

  Match each component to its definition.

  Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

• Question 139:

  DRAG DROP

  A company is implementing Dynamics 365 Customer Service.

  The company wants to enable chat and SMS channels for customers. The company also wants to implement knowledge articles to support resolution of common issues.

  You need to recommend which apps the company should implement.

  Which app should you recommend? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/channels

• Question 140:

  DRAG DROP

  A company is implementing Dynamics 365 Customer Service.

  You need to recommend features that will meet the requirements.

  Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer: