Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 141:

  DRAG DROP

  A company uses Dynamics 365 Customer Service.

  You need to recommend solutions to help the company meet the following business requirements:

  Detect and diagnose equipment problems before customers are aware of an issue.

  Create cases from social channels and SMS text messages.

  Use context-specific knowledge articles to solve customer issues quickly.

  What should you recommend?

  To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

• Question 142:

  DRAG DROP

  A manufacturing company plans to implement Dynamics 365 Field Service.

  You need to determine which features are needed to meet the company's requirements.

  Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/overview

• Question 143:

  DRAG DROP

  A company uses Dynamics 365 Field Service.

  The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.

  You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements.

  Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/rso-overview

  https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

• Question 144:

  DRAG DROP

  A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app.

  You need to correct a submitted time entry.

  Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

  view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/time/ui-behavior-time

• Question 145:

  DRAG DROP

  All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.

  You need to recommend solutions for the company.

  What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 146:

  DRAG DROP

  A company implements Dynamics 365 Sales.

  You need to recommend the features to implement that meet the following requirements:

  Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.

  Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone number, contact, and last contact date for the account. Allow sorting by any column.

  Which features should you recommend?

  To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views

• Question 147:

  DRAG DROP

  A company implements Dynamics 365 Sales.

  Users are unsure how to perform various tasks.

  You need to recommend features to help the company configure the system.

  What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities

• Question 148:

  DRAG DROP

  You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.

  Match each tool to the reporting requirements.

  Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used once, more than once, or not at all.

  NOTE: Each correct match is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet

• Question 149:

  DRAG DROP

  You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.

  Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

• Question 150:

  DRAG DROP

  Dynamics 365 Customer Service has the following requirements:

  1.

  Issues created on a website must be added to Dynamics 365 Customer Service.

  2.

  A customer must be limited to opening no more than 10 issues a month.

  3.

  Escalations must be organized into an area that ensures managers can view escalated issues.

  You need to identify the areas in the system that meet the requirements.

  Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer: