Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 21:

  HOTSPOT

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  Hot Area:

  

  Correct Answer:

  

  Box 1: No On the command bar, select Qualify. Depending the lead qualification experience chosen by your administrator, you'll either see a prompt for creating the contact, lead, and opportunity records or you'll see a Processing message and the records will be automatically created.

  

  Box 2: No

  What happens when duplicates are found while qualifying leads?

  When qualifying a lead, if a duplicate account or contact is detected while creating new records, a duplicate warning is shown to you. Depending on whether your system administrator has enabled the improved duplicate detection and merge

  experience, you will see the options to resolve duplicates.

  Box 3: No

  What happens to notes and attachments when leads are qualified?

  When salespeople work on a lead, they use notes to store key information on the things they have researched about the lead. This could be information like new contacts at the site, current value of the contract, vendor information and so on.

  When a lead is qualified, these notes are displayed in the Opportunity record so that the information is not lost.

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sales https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sales#what-happens-when-duplicates-are-found-while-qualifying-leads

• Question 22:

  HOTSPOT

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Yes

  All journeys start with the participants:

  Select Set audience (or, alternatively, select +). The Audience properties pane will appear on the right side of the page. Leave the default settings there (for example, Segment selected as the audience source type). Select the segment that

  you want to target with your campaign in the segment lookup field.

  Box 2: No

  Customer journeys can only target contacts, not accounts or leads, so be sure to create contact records for everyone you want to include in your customer journeys, and then associate each of them with any relevant accounts or leads.

  Box 3: Yes

  Customer journey audience receive email form submitted

  Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/manage-customer-information

• Question 23:

  HOTSPOT

  A company uses Dynamics 365 Sales.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Yes Create a discount list Motivate customers to buy more by offering them discounts on bulk purchases. To offer discounts, you need to set up a discount list.

  1.

  Make sure that you have the Manager, Vice President, CEO-Business Manager, System Administrator, or System Customizer security role or equivalent permissions.

  2.

  In the Sales Hub app, select the Change area icon Icon to change the work area. in the lower-left corner and then select App Settings.

  3.

  Under Product Catalog, select Discount Lists.

  

  4. Etc.

  Box 2: No

  A product family lets you group and categorize products, making it easier for you to manage them.

  With product families, you can:

  Categorize your products in whichever way is most meaningful to your organization.

  Create as many levels of product families as you want by creating a family within a family.

  Box 3: Yes

  With product families, you can:

  Create child products and product bundles within a product family. (Product bundles allow you to sell multiple items together.)

  Reference: https://learn.microsoft.com/en-us/dynamics365/sales/set-up-discount-list https://learn.microsoft.com/en-us/dynamics365/sales/create-product-family

• Question 24:

  HOTSPOT

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: No

  A stakeholder can be a decision maker or any person who's working with you on the opportunity from the customer's end, such as a champion, end user, economic buyer, influencer, or technical buyer.

  Box 2: Yes

  Dynamics 365 Sales uses the Opportunity Sales Access Team template to provide access to the opportunity record to all the users connected under the Sales team connection role category. A salesperson who might not have access to a

  given opportunity record by their assigned security role privileges can still get access when added as a sales team member from this subgrid. This allows the sales team member users to access and work with the opportunity record in

  Dynamics 365 on a per-record basis. Similarly, when an existing sales team member is deleted from the subgrid, the access to the opportunity record granted via the access team template is also removed.

  Box 3: Yes

  The Stakeholders subgrid uses connections to associate contact records as stakeholders with the opportunity.

  Reference:

  https://learn.microsoft.com/en-us/dynamics365/sales/add-stakeholder

  https://learn.microsoft.com/en-us/dynamics365/sales/stakeholders-sales-team-members

• Question 25:

  HOTSPOT

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/pro/sales/contracts-key-concepts-sales

  https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/invoice-schedules-contract-line

• Question 26:

  HOTSPOT

  A company implements cases in Dynamics 365 Customer Service.

  You need to select the features that meet the requirements for a case.

  Which feature should you use for each requirement? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-update-records?tabs=customerserviceadmincenter https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-case-sla https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview?view=op-9-1

• Question 27:

  HOTSPOT

  You are examining the functionality of views in Dynamics 365 Sales.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 28:

  HOTSPOT

  A company implements Dynamics 365 Customer Service.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 29:

  HOTSPOT

  A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.

  You need to recommend a solution for the company. What should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/email-a-b-testing

• Question 30:

  HOTSPOT

  You are investigating the reporting capabilities for Dynamics 365 applications.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer: