Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 31:

  HOTSPOT

  A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service.

  A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units.

  You need to add The new employee as a resource in the system.

  What should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-characteristics

• Question 32:

  HOTSPOT

  An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues.

  What should you use to resolve each issue?

  To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

• Question 33:

  HOTSPOT

  A company plans to implement Omnichannel for Customer Service.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel

• Question 34:

  HOTSPOT

  A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/connect-environment

  https://docs.microsoft.com/en-us/powerapps/maker/data-platform/use-powerbi-dataverse

• Question 35:

  HOTSPOT

  A company plans to implement Connected Field Service.

  Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

• Question 36:

  HOTSPOT

  A company uses Dynamics 365 Sales.

  The sales process must use products.

  You need to create the product catalog record type.

  Which record types should you create? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Units

  Create a unit group and add units to that group Define the quantities or measurements that you sell your products or services in by using units in Dynamics 365 Sales. Note: Other than setting up the pricing for products, product catalog also supports product taxonomy that lets you create a rich classification of products. This helps ensure that your customers receive the most appropriate and complete

  solution.

  Because of how units, discounts, and prices are tied together, it's important that you create each of these components in a product catalog in the following sequence:

  1.

  Create discount lists to offer your products and services at different prices, depending on the quantity purchased.

  2.

  Define the measurements or quantities your products will be available in.

  3.

  Create products for the items you sell. You can create a standalone product or a product inside a family depending on how you want to organize and classify your products. Each product you create will be linked to a unit group and default unit. You can also create a standalone bundle or a bundle inside a product family.

  4.

  Etc.

  Dynamics 365 Sales the product catalog record type services sold to customers Dynamics 365 Sales the services sold to customers Box 2: Bundles

  Set up product bundles to sell multiple items together (Sales Hub)

  Encourage customers to buy more products instead of a single product by combining products in a bundle.

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales/create-product-bundles-sell-multiple-items-together

• Question 37:

  HOTSPOT

  A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents.

  For each of the following statements, select Yeas if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online

• Question 38:

  HOTSPOT

  A customer purchases Microsoft 365 and Dynamics 365 Sales.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer

  https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

• Question 39:

  HOTSPOT

  A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:

  Monthly bookkeeping services that take four hours

  Yearly tax filings with variable hours that are based on a client's needs for one year

  Reimbursements for unplanned government filing fees

  You need to create opportunity rows.

  Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing-types

• Question 40:

  HOTSPOT

  You work for a home decorating company.

  You need to ensure that qualifying leads can become project-based opportunities.

  What should you do? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads