Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 41:

  HOTSPOT

  You are a project manager for a company that uses Dynamics 365 Project Operations.

  You need to determine whether a specific resource has availability to work on a project.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-book-resources-scheduleboard

  https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/resource-reconciliation-overview

• Question 42:

  HOTSPOT

  A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-with-travel-time

• Question 43:

  HOTSPOT

  A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell.

  You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to provide a replacement for faulty equipment that cannot be repaired on site.

  What should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets

  https://docs.microsoft.com/en-us/dynamics365/field-service/process-return

• Question 44:

  HOTSPOT

  A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders

  https://docs.microsoft.com/en-us/dynamics365/field-service/overview

• Question 45:

  HOTSPOT

  A company plans to implement Dynamics 365 Field Service.

  For each of the following statements, select Yes if the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

• Question 46:

  HOTSPOT

  A cable installation company is implementing Dynamics 365.

  You need to recommend Dynamics 365 applications for the company.

  Which app should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry

  https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use

• Question 47:

  HOTSPOT

  A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians.

  The company often does not assign service jobs to the technician that is geographically closest to the customer.

  The company wants to use location auditing in Dynamics 365 Field Service to display each technician's location on a map.

  You enable location tracking.

  Where should you navigate to see the technician locations on a map? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-powerapp-location-auditing

• Question 48:

  HOTSPOT

  A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.

  You need to recommend the features that the company should implement to meet business requirements.

  Which features should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

• Question 49:

  HOTSPOT

  A company plans to implement new support software.

  You need to recommend solutions for the company.

  What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

• Question 50:

  HOTSPOT

  A company provides roadside assistance for disabled automobiles.

  The company enacts a policy that specifies a 30-minute response time for all requests for assistance.

  You need to ensure that data about assistance crew response times is captured correctly.

  For what type of object should you define details? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements