Salesforce Salesforce Certifications OMNISTUDIO-CONSULTANT Questions & Answers

• Question 71:

  What is the purpose of Step elements in OmniScript?

  A. Allows the user to input data

  B. Groups elements that extract data

  C. Enables the use of repeatable blocks

  D. Organizes the script into one or more pages

  Correct Answer: D

• Question 72:

  A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.

  What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers

  A. OmniScript

  B. Interaction Launcher

  C. FlexCards

  D. OmniStudio Action

  E. DataRaptor

  Correct Answer: ACE

• Question 73:

  In which two scenarios should a DataRaptor be used? Choose 2 answers A. To retrieve an account and Its related contacts

  B. To retrieve today's financial news

  C. To send an SMS alert to the user when a process completes

  D. To merge the city and state fields into a single field

  Correct Answer: AD

• Question 74:

  A business Implements FlexCards in their customer 360?view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.

  Which type of action should the consultant recommend to meet this new requirement?

  A. Redirect

  B. Event

  C. Navigate

  D. URL

  Correct Answer: C

• Question 75:

  What can a DataRaptor Extract do?

  A. Create data in multiple related objects

  B. Extract data from a spreadsheet

  C. Retrieve data from multiple related objects

  D. Load data from external sources

  Correct Answer: C

• Question 76:

  A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.

  What FlexCard design solution should the consultant recommend?

  A. Add a menue element and Include all the actions

  B. Create a new contact FlexCard for the new actions

  C. Add a flyout to the existing FlexCard

  D. Use a block element to add these new actions

  Correct Answer: A

• Question 77:

  How many levels deep can reusable OmniScripts be nested?

  A. 2

  B. 5

  C. Unlimited

  D. 1

  Correct Answer: D

• Question 78:

  An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.

  What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers

  A. DataRaptor Extract Action

  B. Email Action

  C. DataRaptor Post Action

  D. Messaging Element

  E. Calculation Action

  Correct Answer: ABE

• Question 79:

  A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:

  Allow the user to select one or more energy products from a list Get current energy usage data from an external system via an API Save the data back to Salesforce as a lead

  Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

  A. DataRaptor Post Action

  B. Multi-select Input

  C. Post to Object Action

  D. Radio Input

  E. HTTP Action

  Correct Answer: ABE

• Question 80:

  A business has the following requirements: To display cases for an account The user should see all of the cases on the canvas The user should be able to create a new case from the canvas The consultant decides to use states to enable this functionality.

  Which type of state should the consultant recommend to allow users to create a new case from the canvas?

  A. Active Card State

  B. Blank Card State

  C. Edit Mode State

  D. New Card State

  Correct Answer: A