Salesforce Salesforce Certifications OMNISTUDIO-CONSULTANT Questions & Answers

• Question 81:

  A company is designing a new console for contact center agents. The cards in the console need to display the following:

  Ope"; cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

  Awaiting Closur"; cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. Close"; cases with case description, resolution, case closed date fields with a link to duplicate cases.

  All cases will be fetched using a single DataRaptor.

  How should the consultant design the FlexCard solution to meet these requirements?

  A. Using card session variables and a single FlexCard with multiple flyouts

  B. Using card session variables and multiple FlexCards

  C. Using card filter and a single FlexCard with multiple flyouts

  D. Using card filter and multiple FlexCards

  Correct Answer: B

• Question 82:

  A company needs to create an OmniScript with three steps.

  Enter customer details

  Select a product

  Display a price retrieved from a REST API

  The product's price should automatically display in Step 3.

  What should the consultant add to the design of the OmniScript to meet these requirements?

  A. DataRaptor Post Action between Step 2 and Step 3

  B. Integration Procedure Action between Step 2 and Step 3

  C. DataRaptor Post Action inside Step 2

  D. Integration Procedure Action inside Step 3

  Correct Answer: B

• Question 83:

  When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Choose 3 answers

  A. Prefill data for users when possible

  B. Replicate existing processes as-is

  C. Provide keystroke commands for data entry

  D. Divide complex processes into sections

  E. Provide user help text

  Correct Answer: ADE

• Question 84:

  A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.

  Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

  A. DataRaptor Turbo Extract

  B. OmniScript

  C. FlexCard

  D. Integration Procedure

  E. DataRaptor Load

  Correct Answer: ABD

• Question 85:

  A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.

  Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers

  A. Datatable

  B. Flyouts

  C. States

  D. Repeat Block

  Correct Answer: AC

• Question 86:

  A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.

  What solution should the consultant recommend to efficiently meet these requirements?

  A. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.

  B. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.

  C. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.

  D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

  Correct Answer: B

• Question 87:

  An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.

  What is an advantage of calculation procedures that the consultant should highlight in this scenario?

  A. Allows aggregate functions

  B. Allows text concatenation using algebraic operators

  C. Allows multiple versions that will execute based on when the request is made

  D. Allows AI integration to calculate next best offer using policy attributes

  Correct Answer: B

• Question 88:

  A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.

  Which feature should the consultant recommend to Improve performance and address users' concerns?

  A. Try Catch

  B. Batch jobs

  C. Chaining

  D. Conditions

  Correct Answer: C

• Question 89:

  A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:

  Payment type (credit card or bank account) Payment amount

  Which two elements should the consultant recommend for this step of the process? Choose 2 answers

  A. Number

  B. Radio

  C. Multi-select

  D. Currency

  Correct Answer: BD

• Question 90:

  A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.

  Low or Medium priority cases should display case data and an Update Account Info action. High priority cases should include a red border, an alert notification, and an Escalate action.

  What is the most efficient way to meet these requirements?

  A. Create a FlexCard with two card states. Use conditions on the state to filter for priority.

  B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.

  C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.

  D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

  Correct Answer: A