Microsoft Microsoft Certifications PL-600 Questions & Answers

• Question 111:

  HOTSPOT

  You are designing a Power Platform solution for a company that provides in-home appliance maintenance. When a customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location.

  The solution must capture information about the technician assigned to each appointment and the list of tools that the technician must bring to the appointment.

  You need to recommend the data type for the captured information.

  Which data type should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Choice

  Like Choices below, but can only select one of the option.

  Incorrect Answers:

  1.

  Customer: A lookup column that you can use to specify a customer, which can be an account or contact.

  2.

  Lookup: Data in one table often relates to data in another table. For example, you might have a Teachers table and a Class table, and the Class table might have a lookup relation to the Teachers table to show which teacher teaches the class. You can use a lookup column to show data from the Teachers table. This is commonly referred to as a lookup column.

  3.

  The LookUp function finds the first record in a table that satisfies a formula. Use LookUp to find a single record that matches one or more criteria. For both, the formula is evaluated for each record of the table

  Box 2: Choices You can customize forms (main, quick create, and quick view) and email templates by adding multi-select columns that are called Choices. When you add a choices column, you can specify multiple values that will be available for users to select. When users fill out the form they can select one, multiple, or all the values displayed in a drop-down list.

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/types-of-fields

• Question 112:

  DRAG DROP

  You need to propose a solution for form requirements.

  What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Field controls

  You must standardize the format used by agents to enter customer phone numbers.

  Box 2: Workflow

  Log issues as cases. The case form must show variable sections based on the case type.

• Question 113:

  DRAG DROP

  You need to recommend a solution for integrating luggage information.

  What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Luggage: Custom activity table

  An activity can be thought of as any action for which an entry can be made on a calendar. An activity has time dimensions (start time, stop time, due date, and duration) that help determine when the action occurred or will occur. Activities also

  contain data that helps determine what action the activity represents, for example, subject and description.

  Passenger: Customer table

  The account and contact tables in Microsoft Dataverse are essential for identifying and managing customers, selling products and services, and providing superior service to the customers. A customer address table is used to store address

  and shipping information for a customer.

  Scenario: The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.

  Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.

  Incorrect Answers:

  A virtual table is a custom table in Dataverse that has columns containing data from an external data source. Virtual tables appear in your app to users as regular table rows, but contain data that is sourced from an external database

  dynamically at runtime, such as an Azure SQL Database.

• Question 114:

  DRAG DROP

  You need to recommend methods for assigning security to each group of users.

  The customer provides the following requirements:

  1.

  Customers need the ability to submit a case through an online portal.

  2.

  Portal must handle 75 concurrent users submitting cases.

  3.

  Service data must be retained for at least six years.

  You need to determine which requirements are functional or non-functional.

  Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll

  to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Functional

  Functional requirements describe what the solution needs to do or its behaviors.

  Box 2: Non-functional

  Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements.

  Box 3: Non-functional

  Examples of common non-functional requirement types include:

  1.

  Availability

  2.

  Compliance/regulatory

  3.

  Data retention/residency

  4.

  Performance (response time, and so on)

  5.

  Privacy

  6.

  Recovery time

  7.

  Security

  8.

  Scalability

  Reference: https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements

  https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

• Question 115:

  DRAG DROP

  You need to recommend the appropriate messaging channel solutions for the organization.

  What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll

  to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Omnichannel for Customer Service dashboard

  Scenario: Workers must be able to communicate in near real-time with worker support agents.

  The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.

  If you choose to expand your customer service offering to provide chat and channels, the Customer Service workspace seamlessly adjusts to support managing conversations as well.

  Note: As an agent with the Customer Service Representative security role, when you open Customer Service workspace, you start on the Customer Service Agent Dashboard unless your administrator has changed the default view. This

  dashboard shows you your active cases, cases you can work in queues you are assigned to, and your open activities. You can open existing cases and activities or begin working new cases from the queues you are assigned to and create

  activities.

  Box 2: Dynamics 365 Customer Service

  Scenario: First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.

  Reference:

  https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview

• Question 116:

  DRAG DROP

  A company plans to integrate a model-driven app with external data sources.

  The company has the following requirements:

  Consume data in its data warehouse from Microsoft Dataverse.

  Use a plug-in to retrieve information from an external service.

  You need to recommend a Microsoft Azure component for each requirement.

  Which Azure components should you recommend? To answer, drag the appropriate Azure components to the correct requirements. Each Azure component may be used once, more than once, or not at all. You may need to drag the split bar

  between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://learn.microsoft.com/en-us/azure/cosmos-db/synapse-link https://learn.microsoft.com/en-us/power-apps/developer/data-platform/azure-integration

• Question 117:

  DRAG DROP

  A company has a call center that manages customer-related issues.

  The company has the following customer experience improvement requirements:

  Simulate a human conversation with a customer by providing a chat interface.

  Ensure the initial conversation is passed to a live agent upon escalation.

  You need to recommend a solution for each requirement.

  Which solutions should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

  view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 118:

  DRAG DROP

  You need to recommend solutions to meet the organization's communication needs.

  What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Microsoft Teams

  First up employees must be able to contact each other by using a secure system to ask and answer questions about medical cases.

  Microsoft Teams key capabilities:

  1.

  Connected

  2.

  Secure

  3.

  Managed

  4.

  Collaborative and productive

  Box 2: Microsoft 365 Business Voice Workers must be able to communicate in near real-time with worker support agents. Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that

  can be difficult and costly to manage.

  Reference: https://docs.microsoft.com/en-us/microsoft-365/solutions/empower-people-to-work-remotely https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice

• Question 119:

  DRAG DROP

  A company uses Microsoft Power Platform solutions.

  The company plans to set up application lifecycle management (ALM) capabilities to store the solutions in source control, which will be used to automate the release process.

  You need to set up the initial ALM infrastructure to store the solutions in source control.

  Which four actions should you perform in sequence?

  To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Explanation:

  Step 1: Create an Azure DevOps Project.

  If you're using the segmented code component solution project, you can build the project inside an Azure DevOps Pipeline (using Microsoft Power Platform Build Tools) or GitHub Pipeline (using GitHub Actions for Microsoft Power Platform).

  Step 2 Install the Microsoft Power Platform Build Tools.

  After installation, all tasks included in the Microsoft Power Platform Build Tools will be available to add into any new or existing pipeline.

  Note: Use Microsoft Power Platform Build Tools to automate common build and deployment tasks related to apps built on Microsoft Power Platform.

  Microsoft Power Platform Build Tools tasks can be used along with any other available Azure DevOps tasks to compose your build and release pipelines. Pipelines that teams commonly put in place include Initiate, Export from Dev, Build, and

  Release.

  Microsoft Power Platform Build Tools are a collection of Power Platform–specific Azure DevOps build tasks that eliminate the need to manually download custom tooling and scripts to manage the application lifecycle of apps built on Microsoft

  Power Platform. The tasks can be used individually to perform a task, such as importing a solution into a downstream environment, or used together in a pipeline to orchestrate a scenario such as "generate a build artifact", "deploy to test", or

  "harvest maker changes."

  Step 3: Create a Release pipeline.

  Create a DevOps pipeline to export your completed unmanaged solution to a managed solution.

  Step 4: Add a task for Microsoft Power Platform Import Solution

  Solution tasks

  This set of tasks can automate solution actions. The environment tasks outlined later in this section that create, copy, or restore an environment will overwrite the service connections with the newly created environments. This makes it

  possible to perform solution tasks against environments that are created on demand.

  Power Platform Import Solution

  Imports a solution into a target environment.

  Incorrect:

  *

  Create an Export pipeline.

  *

  Run the pipeline.

  Reference: https://learn.microsoft.com/en-us/power-platform/alm/new-project-alm https://learn.microsoft.com/en-us/power-platform/alm/devops-build-tools

• Question 120:

  DRAG DROP

  A company plans to implement a model-driven app.

  The company has the following requirements:

  Short Message Service (SMS) data must be visible on the model-driven app timeline.

  Store location data must be referenced from a SQL server database.

  Customer data must be audited and only edited by specific users.

  You need to recommend the table type for each requirement.

  Which table types should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

  view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/set-up-timeline-control https://learn.microsoft.com/en-us/power-apps/developer/data-platform/virtual-entities/get-started-ve https://learn.microsoft.com/en-us/power-platform/admin/enable-use-comprehensive-auditing