Microsoft Microsoft Certifications PL-600 Questions & Answers

• Question 141:

  DRAG DROP

  A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse.

  The customer wants to keep the service process simple and save on both licensing and development time.

  You need to recommend solutions for the customer.

  What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Model-drive app

  Integration with Microsoft Outlook requires a Model-driven app.

  Box 2: Dynamics 365 Customer Service

  Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Project Service Automation, including custom entities.

  Box 3: Canvas app

  Reference:

  https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

• Question 142:

  DRAG DROP

  You are reviewing a list of business requirements submitted by a plumbing company.

  The company has the following requirements:

  Send articles to technicians to allow technicians to help customers resolve issues.

  Track work progress and inspections at customer sites. Schedule technicians for service appointments.

  You need to recommend solutions to meet the customer's requirements.

  What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

  view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Dynamics 365 Customer Insights

  Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with

  your platform. Unify customer data across multiple sources to get a single view of customers.

  Box 2: Dynamics 365 Field Service

  Dynamics 365 Field Service helps to:

  Organize and track resolution of customer issues

  Keep customers updated with the status of their service call and when it's resolved

  Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for

  success when they're onsite with customers fixing issues.

  The Field Service application enables you to:

  Improve first-time fix rate

  Complete more service calls per technician per week

  Manage follow-up work and take advantage of upsell and cross sell opportunities

  Reduce travel time, mileage, and vehicle wear and tear

  Organize and track resolution of customer issues

  Communicate an accurate arrival time to customers

  Provide accurate account and equipment history to the field technician

  Keep customers updated with the status of their service call and when it's resolved

  Schedule onsite visits when it's convenient for the customer

  Avoid equipment downtime through preventative maintenance

  Box 3: Dynamics 365 Field Service

  Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.

  Incorrect Answers:

  Dynamic 365 Customer Voice empowers your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.

  Reference:

  https://docs.microsoft.com/en-us/dynamics365/field-service/overview

  https://dynamics.microsoft.com/en-us/customer-voice/capabilities

• Question 143:

  DRAG DROP

  You are designing a business strategy for a client who has a Power Platform solution.

  The client works with critical data where any data loss creates a high risk.

  You need to document the failover process for the stakeholders.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 144:

  DRAG DROP

  You are performing a requirements analysis for a customer.

  The customer provides the following requirements:

  1.

  Power Platform storage capacity must remain under 100 percent.

  2.

  Customer service representatives must be sent an email when they are assigned a case.

  3.

  Help desk technicians must be shown an error message when they try to delete a task row.

  4.

  The plug-in pass rate must remain over 99 percent for the production environment.

  You need determine if the requirements are functional or non-functional.

  Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between

  panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Non-functional

  Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements.

  Box 2: Functional

  Functional requirements describe what the solution needs to do or its behaviors.

  Box 3: Functional

  Box 4: Non-functional

  Examples of common non-functional requirement types include:

  1.

  Availability

  2.

  Compliance/regulatory

  3.

  Data retention/residency

  4.

  Performance (response time, and so on)

  5.

  Privacy

  6.

  Recovery time

  7.

  Security

  8.

  Scalability

  Reference: https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements

  https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

• Question 145:

  A company plans to automate business processes by using Power Automate. You identity a subprocess that must be implemented across multiple flows. You need to implement the subprocess so that it is maintainable and easy to navigate. What should you do?

  A. Save a copy of the subprocess and then add any additional actions into the flow.

  B. Initiate the subprocess with an automated trigger.

  C. Copy the actions of the subprocess into the flow by using the clipboard.

  D. Initiate the subprocess with an instant trigger.

  Correct Answer: B

• Question 146:

  HOTSPOT

  An organization is optimizing its Microsoft Power Platform solution architecture.

  The optimization needs to address the following:

  1.

  Label names for option sets and multiselect option sets should be added as separate fields for reporting.

  2.

  Users complain that when a case is assigned to another user, all the activities are also assigned.

  3.

  Some Power BI reports based on Microsoft Dataverse data need near-real-time updating.

  You need to recommend a design solution to meet these requirements.

  What should you recommend? To answer, select the appropriate option in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: For each activity..

  Cascade None: Do nothing

  Note:

  Cascade All: Perform the action on all referencing table records associated with the referenced table record.

  Cascade Active: Perform the action on all active referencing table records associated with the referenced table record.

  Box 2: Create Power BI reports using the Microsoft Dataverse connector

  Use the Dataverse connector in DirectQuery mode: Connects directly to the data in Dataverse. Use this mode for real-time data retrieval.

  Reference:

  https://docs.microsoft.com/en-us/powerapps/developer/data-platform/configure-entity-relationship-cascading-behavior

  https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-powerbi-connector

• Question 147:

  HOTSPOT

  You are designing a model-driven app for a hospital. The app will be used to track teams at the hospital including:

  

  You need to recommend the team types to use.

  Which team types should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Owner team Owner team: An owner team owns records and has security roles assigned to the team. A user's privileges can come from their individual security roles, those of the teams that they're part of or the ones they inherit. A team has full access rights on the records that the team owns. Team members are added manually to the owner team.

  Box 2: Access team Access team: An access team doesn't own records and doesn't have security roles assigned to the team. The team members have privileges defined by their individual security roles and by roles from the teams they're members of. These members share records with an access team, and the team is granted access rights to the records. Access rights include Read, Write, and Append.

  Box 3: Owner team

  Reference: https://docs.microsoft.com/en-us/power-platform/admin/manage-teams

• Question 148:

  HOTSPOT

  A company plans to deploy multiple Microsoft Dataverse environments. You are supporting the go-live process.

  The company reports the following access issues:

  1.

  Users can access account records but cannot read a column in the table.

  2.

  A licensed user receives an insufficient permission error when opening leads.

  3.

  A licensed user does not appear in the list of users available for security assignment.

  You need to resolve the issues.

  What should you do? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/field-security-entities

• Question 149:

  HOTSPOT

  You are conducting performance testing for a Microsoft Power Platform solution. The solution uses Power Automate cloud flows to query and synchronize data across 10 different tables based on various criteria. You make the following observations:

  1.

  Internet speed during testing is fast (500 Mbps).

  2.

  There are 50 Dynamics real-time workflows in use.

  3.

  There are 63 Dynamics asynchronous workflows in use.

  4.

  There are 76 Power Automate cloud flows in use.

  You identify the following performance issues:

  1.

  Data changes are slow to save.

  2.

  Background processes often take hours to complete.

  You need to recommend steps to resolve the performance issues.

  What should you recommend? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Reduce usage of near real-time workflows

  A real-time workflow can be converted to asynchronous workflow and back to real-time.

  Box 2: Convert all Dynamics 365 workflows to Power Automate cloud flows.

  Workflows are limited to Microsoft Dynamics 365/CRM application only.

  Power Automate can span across multiple web-based services or applications at the same time.

  Dynamics 365 CRM Workflows can be converted to Power Automate flows.

  Reference:

  https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/create-real-time-workflows

  https://rajeevpentyala.com/2019/12/11/d365-switching-from-workflow-to-microsoft-power-automate-flow/

• Question 150:

  HOTSPOT

  You are a Microsoft Power Platform architect designing integrations for a project.

  You have the following integration requirements:

  1.

  Post requests to a system that is not always available and limited in its ability to process high volumes of messages.

  2.

  Allow peer-to-peer communication between on-premises services and cloud-based model-driven Microsoft Power Platform apps.

  3.

  Stream large volumes of data from the company's website to a live Power BI dashboard.

  4.

  Support enterprise-level integrations with Dynamics 365 that can be billed on a consumption basis.

  You need to use an Azure service for the integration requirements.

  Which Azure services should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 1: Azure Service Bus

  Post requests to a system that is not always available and limited in its ability to process high volumes of messages.

  Azure Service Bus is a fully managed enterprise message broker with message queues and publish-subscribe topics (in a namespace). Service Bus is used to decouple applications and services from each other, providing the following

  benefits:

  Load-balancing work across competing workers

  Safely routing and transferring data and control across service and application boundaries

  Coordinating transactional work that requires a high-degree of reliability

  Box 2: Azure Relay

  Allow peer-to-peer communication between on-premises services and cloud-based model-driven Microsoft Power Platform apps.

  The Azure Relay service enables you to securely expose services that run in your corporate network to the public cloud. You can do so without opening a port on your firewall, or making intrusive changes to your corporate network

  infrastructure.

  The relay service supports the following scenarios between on-premises services and applications running in the cloud or in another on-premises environment.

  Traditional one-way, request/response, and peer-to-peer communication

  Event distribution at internet-scope to enable publish/subscribe scenarios

  Bi-directional and unbuffered socket communication across network boundaries

  Box 3: Azure Event hub

  Stream large volumes of data from the company's website to a live Power BI dashboard.

  Event Hubs is a fully managed, real-time data ingestion service that's simple, trusted, and scalable. Stream millions of events per second from any source to build dynamic data pipelines and immediately respond to business challenges.

  Box 4: Azure Functions

  Support enterprise-level integrations with Dynamics 365 that can be billed on a consumption basis.

  One of three Azure Functions billings option is completely serverless, with the consumption plan based on resources consumed and number of executions.

  Incorrect:

  Logic Apps has a pure pay-per-usage billing model. You pay for each action that gets executed. It's important to be aware that you also need to pay for polling triggers, which can be a hidden cost.

  Reference:

  https://docs.microsoft.com/en-us/azure/service-bus-messaging/service-bus-messaging-overview

  https://docs.microsoft.com/en-us/azure/azure-relay/relay-what-is-it

  https://azure.microsoft.com/en-us/services/event-hubs/

  https://walkerscott.co/2020/03/azure-logic-apps-vs-azure-functions/