Microsoft Microsoft Certifications PL-600 Questions & Answers

• Question 71:

  A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements:

  1.

  Provide customers with an online portal where they can submit and review cases.

  2.

  Ensure that customers can chat online with a customer service representative at any time.

  3.

  Route chats to customer service representatives based on skill and availability. You need to recommend a solution to the company.

  Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  A. Dynamics 365 Virtual Agents chatbots

  B. Customer self-service portal

  C. Dynamics 365 Field Service

  D. Business process flows

  E. Omnichannel for Customer Service

  Correct Answer: BDE

  B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.

  Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

  E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

  Incorrect Answers:

  A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.

  C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the ability to engage in personalized conversations that go beyond the conversational search. Virtual agents provide the ability to deploy and manage the automation of handling problems with specific solutions.

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal

• Question 72:

  You are designing a Power Platform solution.

  The company wants its development team to adopt the construction of repeatable components for its implementation team to reuse on different entities and forms.

  You need to recommend a technology that meets these requirements.

  Which technology would you recommend the developers adopt to assist the implementation team?

  A. JavaScript

  B. Power Apps Component Framework control

  C. Web resource

  D. Canvas app

  Correct Answer: B

  Power Apps component framework empowers professional developers and app makers to create code components for model-driven and canvas apps (public preview) to provide enhanced user experience for the users to work with data on forms, views, and dashboards.

  Reference: https://docs.microsoft.com/en-us/powerapps/developer/component-framework/overview

• Question 73:

  A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily.

  You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics 365 applications.

  What should you recommend?

  A. Hierarchy security

  B. Field-level security

  C. User access management

  D. Team privileges

  Correct Answer: D

  User and team management is the area of Microsoft Dataverse where you can create and maintain user accounts and profiles.

  A user is any person who works for a business unit who uses Dataverse. Each user has a user account. A team is a group of users. Teams let users across an organization collaborate and share information.

  Note: Why use Dataverse?

  1.

  Easy to secure - Data is securely stored so that users can see it only if you grant them access. Role- based security allows you to control access to tables for different users within your organization.

  2.

  Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to quickly build apps that use your Dynamics 365 data and extend your apps with Power Apps.

  Reference: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/user-team-entities https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-intro

• Question 74:

  A company uses two separate unlinked apps to manage sales leads: a Power Apps app and a third-party application. The client has the following requirements:

  1.

  Manage all leads by using the Power Apps app.

  2.

  Create a lead in the Power Apps app when a user creates a lead in the third-party application.

  3.

  Update leads in the Power Apps app when a user updates a lead in the third-party application.

  4.

  Connect to the third-party application by using an API.

  You need to recommend strategies to integrate the Power Apps app and the third-party application.

  Which three options can you use to achieve the goal? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Dual-write

  B. Custom connector

  C. Dataflow

  D. Power Automate cloud flow

  E. Common Data Service connector

  Correct Answer: ADE

  A: Customers should be able to adopt business applications from Microsoft and expect they speak the same language and seamlessly work together. Dual Write allows our customers to not think about these apps as different systems to write to independently; rather, the underlying infrastructure makes it seamless for these apps to write simultaneously.

  D: Use Custom APIs to create your own APIs in Dataverse. With a Custom API you can consolidate a group of operations into an API that you and other developers can call in their code. The Common Data Service (current environment) connector enables calling Custom APIs actions in Power Automate.

  E: Common Data Service provides access to the environment database on the Microsoft Common Data Service. It is available for Logic Apps, Power Automate, and Power Apps.

  Reference: https://docs.microsoft.com/en-us/business-applications-release-notes/april19/cdm-data-integration/dual-write-link-common-data-service-apps https://docs.microsoft.com/en-us/connectors/commondataservice/ https://docs.microsoft.com/en-us/powerapps/developer/data-platform/custom-api

• Question 75:

  You need to recommend an environment for the inspection solution. Where should you recommend installing the solution?

  A. within the Dynamics 365 Field Service environment

  B. within the default Dynamics 365 Field Service environment

  C. in a separate Microsoft Dataverse environment in the same instance as the Dynamics 365 Field Service environment

  D. in a separate Dataverse environment with Dynamics 365 apps enabled

  Correct Answer: A

  General requirements include:

  You must be able to reference inspection information and quality certification information from within Dynamics 365 Field Service. Technicians must be able to view referenced inspection information from the custom solution when they

  perform maintenance on machines.

• Question 76:

  You need to recommend a solution to collect the information required to meet reporting requirements. What should you recommend?

  A. Business process flow

  B. Business rule

  C. Business event

  D. Business process modeler

  Correct Answer: B

  Business rule can create business recommendations based on business intelligence.

  Scenario: Analytics and reporting The solution must:

  1.

  Provide metrics including existing and upcoming demand by inspection station, average time spent per user at a station, and average time a machine spends at each inspection point.

  2.

  Provide metrics per inspector including number of inspections performed by month, and number of inspections per rating type (pass, fail).

  3.

  Provide a printed quality certificate to be included with each machine. Incorrect Answers:

  D: Business process modeler (BPM) in Microsoft Dynamics Lifecycle Services (LCS) is a tool that you can use to create, view, and modify repeatable implementations that are based on business process libraries.

  Reference: https://docs.microsoft.com/en-us/learn/modules/define-create-business-rules/

• Question 77:

  You need to recommend a method for transferring machine information to Dynamics 365 Field Service. What should you recommend?

  A. Microsoft Dataverse connector

  B. Dual-write

  C. Lifecycle Services

  Correct Answer: A

  Scenario: Information about each machine produced must be transferred to Dynamics 365 Field Service.

  Use the Microsoft Dataverse connector when connecting to the Microsoft Dataverse used for Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Marketing, and Microsoft Dynamics 365 Project Service Automation.

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/connections/connection-dynamics-crmonline

• Question 78:

  You need to resolve the issue reported during testing. What should you do?

  A. Create an image data type within the Inspection Order table.

  B. Create a relationship within the Inspection Order table to the originating inspection order.

  C. Create a Quick View form for the inspection order.

  Correct Answer: A

  Need to store the image in the table.

  Scenario: The company uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles.

• Question 79:

  You need to manage user access to the app.

  Which two connection types should you recommend? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Virtual table with a customer connector

  B. Office 365 Outlook connector

  C. Microsoft Dataverse connector

  D. Office 365 Users connector

  Correct Answer: CD

  Office 365 Users lets you access user profiles in your organization using your Office 365 account. You can use the Use the connection in your Power Platform app.

  Dataverse is part of the Microsoft 365 collaboration and productivity tools. Using federation, applications can connect to Dataverse using the same system user identities and credentials available in an Azure Active Directory based network.

  Scenario:

  1.

  Users must be active employees of Fabrikam.

  2.

  Quality inspection app: Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the company's requirements for a manufacturing defect and quality inspection solution. Each machine produced must be subjected to a quality inspection at various points during production. Each machine must undergo a more extensive quality inspection before the machine can be shipped to the customer.

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/connections/connection-office365-users

• Question 80:

  You need to recommend a feature that erases agent workloads and resolves reported issues. What should you recommend?

  A. Dynamics 365 Customer Service default functionality

  B. Microsoft AppSource

  C. Microsoft Store

  Correct Answer: A

  Scenario: Agents need a way to track reservation issues.

  Use Dynamics 365 Customer Service to: Track customer issues through cases

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview