Company A has initiated a project to update their online ordering system. The business analyst has noticed that the purchasing department, a primary stakeholder, is excluded from the list of stakeholders.
In which reference material can the business analyst find information about the missing project stakeholders?
A. Business analyst communication plan
B. Business case
C. Organizational chart
D. Business analysis plan
A project that was ongoing well for the last few months has encountered a situation-regulatory authorities have deemed that the project does not meet their requirements. Although regulatory requirements were identified during an earlier phase of the project, there is no substantial evidence to prove that the requirements were formally rejected.
This could have been avoided if:
A. the customer met with regulatory authorities to verify that their requirements were also considered.
B. a change control process for requirements and their statuses was followed.
C. the project manager circulated the meeting minutes after the discussions with all the attendees.
D. the project team documented customer requests and obtained sign-off.
A business analyst has received a test result report that shows evidence of defective functionality. The business analyst checks the test result again and verifies that the functionality behaves according to the requirements.
At this point, the business analyst should first:
A. let the users decide if the test result is acceptable.
B. change the requirement according to the test result.
C. verify that the test case is incorrect.
D. ask the tester to perform the test again.
Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?
A. A work breakdown structure analysis of the service
B. A cause-and-effect diagram
C. A Pareto analysis
D. A flowchart of the service
The project sponsor needs to know which requirements will be implemented. Which of the following would be the most valuable for a business analyst to provide?
A. Requirements baseline document
B. Requirements management plan
C. Requirements impact analysis
D. Requirements traceability matrix
A major stakeholder of a project is surprised to learn that a particular requirement was not implemented during the latest launch. The business analyst tells the stakeholder that the requirement status was changed to "deferred".
What could have prevented the stakeholder from being surprised about the status change?
A. The status should have been reviewed prior to project launch.
B. The status should have been communicated to all project stakeholders.
C. The status should have been updated in the traceability matrix.
D. The status should have been communicated to the requirement's source.
A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company's financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications.
Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?
A. Root cause analysis, fishbone diagram, and/or the Five Whys
B. Scope modeling, Ishikawa diagram, and/or the Five Whys
C. Root cause analysis, problem tracking, and/or benchmarking
D. Cause and effect diagram, brainstorming, and/or the Five Whys
After implementation of the product, the customer reports defects. What is the best course of action to take?
A. Escalate the issue to the project manager since the acceptance was given by the customer.
B. Do nothing since the solution is now the responsibility of the operations manager.
C. Compare reported defects with user acceptance test results.
D. Involve the end users and plan a new round of acceptance tests to check the gaps.
A business analyst assigned to review test output for a project realizes that an approved requirement has been missed. Which technique could the business analyst have used to ensure that requirements were delivered as stated?
A. Use cased
B. Requirements management plan
C. Traceability matrix
D. Work breakdown structure
When faced with a tight timeline, the project sponsor suggests that the project team start development without creating traceability artifacts. What should the business analyst do?
A. Negotiate for a quick approval of a reduced set of traceability artifacts.
B. Explain the value of requirements traceability.
C. Eliminate traceability activities for the project.
D. Start development activities without traceability items.
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