Salesforce Salesforce Certifications PUBLIC-SECTOR-SOLUTIONS Questions & Answers

• Question 11:

  A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.

  What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

  A. Install the ERM for PSS Managed Package

  B. Enable Person Account

  C. Enable Email-to-Case

  D. Enable Web-to-Case

  E. Install the ERM for PSS Unmanaged Package

  Correct Answer: ABD

  Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three prerequisite items that should be configured so that PSS components can be used to respond to an emergency. The ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. Enabling Person Accounts is a feature that can be used to store information about individual people who are not associated with a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases from web forms submitted by external users, such as emergency service requests. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_resp onse.htmandtype=5andlanguage=en_US

• Question 12:

  A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.

  Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

  A. OmniStudio

  B. Action Plans

  C. Data Raptors

  D. Business Rules Engine

  Correct Answer: B

  Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to team members, track progress and status, and collaborate on inspections using Chatter. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspection-tasks-with-action-plans

• Question 13:

  A government agency wants to digitize hundreds of PDF forms for its employees.

  Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

  A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

  B. Salesforce Flows, APEX, Custom Objects, and VisualForce

  C. Salesforce Flows, Customer Community, and Individual Account

  D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

  Correct Answer: A

  Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_exper ience.htmandtype=5andlanguage=en_US

• Question 14:

  The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers.

  Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?(Choose Two) A. eSlgnLlve

  B. Adobe Sign

  C. DocuSign

  D. Conga

  Correct Answer: BC

  Adobe Sign or DocuSign are two eSignature providers that are readily available without much coding/configuration using Public Sector Solutions toolkit. Adobe Sign and DocuSign are eSignature solutions that can be integrated with Public Sector Solutions without custom coding. They can help public sector agencies to send, sign, and manage contracts and agreements electronically. Adobe Sign and DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using Adobe Sign Web Forms or DocuSign PowerForms. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_adobe_sign.htmandtype=5andla nguage=en_UShttps://help.salesforce.com/s/articleView?id=psc_admin_setup_docusign.ht mandtype=5andlanguage=en_US

• Question 15:

  A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.

  Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

  A. Create a master-detail relationship between Regulatory Code and Assessment Indicator

  B. Use the Regulatory Code Assessment Indicator junction object

  C. Use the Assessment Indicator Regulatory Code junction object

  D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap

  Correct Answer: C

  The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data model and it is used to create a many-to-many relationship between Assessment Indicators and Regulatory Codes. This allows the PSO to keep a list of assessment indicators and map them to multiple regulatory codes that team members can reference. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-components-of-public-sector-solutions

• Question 16:

  A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:

  1.

  The applicant must upload an image of their driver's license

  2.

  The license reviewer must perform a background check within five business/working days

  3.

  The license reviewer must enter the background check results into an external system manually within two business days of completing the background check

  4.

  The license reviewer must provide a recommendation to the approver to approve/reject the application and submit it for review

  5.

  The license reviewer may add additional steps/tasks for a particular application as needed

  Which statement is true regarding Action Plan Templates relative to the business requirements above?

  A. An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created

  B. The reviewer users cannot create their own tasks within a predefined action plan template

  C. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan

  D. A document checklist item for an action plan template cannot be created

  Correct Answer: A

  An action plan template can be created for the business license application object, and a document checklist item for the Image upload can be created is a true statement regarding Action Plan Templates relative to the business requirements above. An action plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. An action plan template can be created for any custom or standard object that supports activities, such as the business license application object. A document checklist item is a type of task that can require users to upload documents or images as part of an action plan template. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_tem plates.htmandtype=5andlanguage=en_US

• Question 17:

  A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.

  Considering the number of users, what license types should they consider using?

  A. Customer Community

  B. Channel Account

  C. Customer Community Plus

  D. Partner Community

  Correct Answer: A

  Customer Community is a license type that should be considered for building a public portal with Experience Cloud for a large number of users. Customer Community licenses are designed for external users who need access to data and records in Salesforce, such as applying for loans or checking loan status. Customer Community licenses are also cost-effective and scalable for high-volume scenarios, as they are based on logins or monthly page views rather than user counts. Reference:https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htmandtyp e=5

• Question 18:

  A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.

  In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

  A. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

  B. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.

  C. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.

  D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.

  Correct Answer: C

  Creating a custom Approvals dashboard using standard Salesforce Reports and Dashboards and adding this to a custom Home Page assigned to the Approver profile is the correct reporting and analytics solution to provide Approval insights to team members on login. Salesforce Reports and Dashboards are tools that can be used to create and display data visualizations, such as charts, tables, or metrics. A custom Approvals dashboard can show a summary of open applications pending approval, including how long the application has been pending approval. A custom Home Page is a page that can be customized to show different components, such as dashboards, tasks, or news. A custom Home Page can be assigned to a specific profile, such as the Approver profile, and it can be displayed when users log in to Salesforce. Reference:https://help.salesforce.com/s/articleView?id=sf.reports_dashboards_overview.ht mandtype=5

• Question 19:

  The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve thistask?

  A. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

  B. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

  C. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

  D. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

  Correct Answer: C

  Using Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect is the best solution to standardize the business process for reviewing grant applications. Action Plans are a feature of Public Sector Solutions that can help public sector agencies to create and manage tasks and subtasks for different types of records, such as accounts or cases. Action Plans can be used to define due diligence steps, such as verifying eligibility or checking references, related tasks, such as sending emails or making calls, and documents to collect, such as financial statements or tax returns. Action Plans can also be applied to grant applications using the Account object, which is a standard object that can store information about grant applicants or recipients. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plans.ht mandtype=5andlanguage=en_US

• Question 20:

  apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.

  Which Experience Cloud template should they use?

  A. Customer Account Portal

  B. Aloha

  C. Partner Central

  D. Help Center

  Correct Answer: C

  Partner Central is an Experience Cloud template that can be used to build an Experience Cloud site for channel sales workflows. Partner Central can help the government agency to recruit and onboard associates for issuing licenses for alcohol and beverage distribution. It can also provide features such as lead distribution, deal registration, marketing campaigns, reports, and dashboards. Reference:https://help.salesforce.com/s/articleView?id=sf.networks_partner_central.htmandty pe=5