Salesforce Salesforce Certifications PUBLIC-SECTOR-SOLUTIONS Questions & Answers

• Question 21:

  A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.

  How can the agency execute and confirm samples?

  A. By utilizing the flows

  B. By utilizing the expression sets in BRE module

  C. By utilizing the integration procedures

  D. By utilizing the combination of data raptors and integration procedures

  Correct Answer: B

  Utilizing the expression sets in BRE module is a way to execute and confirm samples for determining applicable fees for customers based on complex data entered by the customer. BRE module is a component of Business Rules Engine (BRE), which is a feature of Public Sector Solutions. It can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. Expression sets are modules of BRE that can define expressions that can be reused across multiple rules or matrices. Expression sets can also be executed and confirmed with sample data using the Test Expression Set feature in BRE. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_expression_set.htmandtype=5andlanguage=en_US

• Question 22:

  The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

  A. There are no Visit records.

  B. There are no active Action Plan Templates.

  C. Person Accounts have not been enabled.

  D. There are no Violation records.

  Correct Answer: A

  There are no Visit records is the most probable cause for the error message when creating the Analytics for the Licensing, Permits, and Inspections app. CRM Analytics for Public Sector is a prebuilt app that comes with Public Sector Solutions and it can provide reports and dashboards for licensing, permitting, and inspections data. However, if there are no Visit records in the org, the Analytics app cannot generate any data and will show an error message. To fix this issue, the City of Snaxboro needs to create some Visit records or import some sample data. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_crm_analytics.ht mandtype=5andlanguage=en_US

• Question 23:

  A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.

  What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

  A. Change the Organization-Wide Default settings for Case to Public Read/Write

  B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases

  C. Create or modify a permission set that gives access to Cases owned by the support team

  D. Create or modify a share group for the Profile used for the Site that gives access to Cases

  Correct Answer: B

  Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them. Reference:https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm

• Question 24:

  A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.

  Which Permission Set License should be assigned to a volunteer to allow them to sign up?

  A. Community Response for Public Sector

  B. Emergency Response for Public Sector

  C. Volunteer Management for Community

  D. Public Sector for Community

  Correct Answer: C

  Volunteer Management for Community is a Permission Set License that can be assigned to a volunteer to allow them to sign up for volunteer projects. Volunteer Management for Community is a feature of Community Response for Public

  Sector, which is a prebuilt app that comes with Public Sector Solutions. It allows public sector agencies to create and manage volunteer projects and opportunities, and enable volunteers to sign up and track their hours.

  Reference:

  https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htmand type=5andlanguage=en_US

• Question 25:

  A public sector agency has implemented Public Sector Solutions for Licenses and Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).

  What feature of Public Sector Solutions can be leveraged to meet this requirement?

  A. DataRaptor

  B. Integration Procedure

  C. FlexCard

  D. OmniScript

  Correct Answer: D

  OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the public sector agency to create guided digital forms that can integrate with external systems and custom objects. OmniScript can be used to check permit fees from an external system and apply discounts based on site/address data from a custom object. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

• Question 26:

  A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city and county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.

  What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

  A. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate and recommend a license type

  B. OmniStudio for capturing answers, along with Einstein Al to evaluate and recommend a license type

  C. Lightning Web Component for capturing answers, along with Apex to evaluate and recommend a license type

  D. OmniScript for capturing answers, along with a Decision Matrix to evaluate and recommend a license type

  Correct Answer: D

  OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly. Reference:https://trailhead.salesforce.com/content/learn/modules/dynamic-assessments-with-public-sector-solutions/create-and-configure-omni-assessment-tasks

• Question 27:

  A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

  A. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

  B. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

  C. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

  D. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

  Correct Answer: B

  Creating a Screen Flow or creating a new Action are two possible approaches for creating a better user experience when creating a Visit. A Screen Flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen Flow can have the required fields to create a Visit record and it can be launched by a button on the page layout. An Action is a type of button that can perform tasks such as creating or updating records. An Action can have Predefined Field Values that can automatically populate fields when creating a Visit record. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_visits.htmandtype=5andlanguag e=en_US

• Question 28:

  A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.

  What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

  A. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts

  B. Set Org-Wide Defaults for External Users to Hidden for everything

  C. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

  D. Set Org-Wide Defaults for External Users to Private for everything

  Correct Answer: BC

  Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users. References:https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htmandtype= 5andlanguage=en_UShttps://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm

• Question 29:

  A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding

  Which of the three functionalities is readily available with this functionality?

  A. Send a contract document for review and signatures.

  B. Track the signed contract document and update the contract record status.

  C. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.

  D. Ability/Request to update the contents of the documents before signing by the reviewer

  E. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

  Correct Answer: ABE

  Sending a contract document for review and signatures, tracking the signed contract document and updating the contract record status, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it are three functionalities that are readily available with DocuSign integration. DocuSign is an eSignature solution that can be integrated with Public Sector Solutions without custom coding. It can help public sector agencies to send, sign, and manage contracts and agreements electronically. DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using DocuSign PowerForms. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_docusign.htmandty pe=5andlanguage=en_US

• Question 30:

  A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.

  Which three tasks must be completed or checked before installing the Omnistudio Package?

  A. Enable Orders

  B. Enable Assets

  C. Enable Person Accounts

  D. Ensure the email deliverability access level is set to "All email"

  E. Confirm browser settings meet published minimum requirements

  Correct Answer: BCD

  Enabling Assets, enabling Person Accounts, and ensuring the email deliverability access level is set to "All email" are three tasks that must be completed or checked before installing the Omnistudio Package. Assets are records that represent products or services sold to customers. Assets must be enabled to use some features of Omnistudio, such as FlexCards or DataRaptors. Person Accounts are records that store information about individual people who are not associated with a business account. Person Accounts must be enabled to use some features of Omnistudio, such as OmniScripts or DataPacks. Email deliverability access level determines what types of email can be sent from Salesforce. The email deliverability access level must be set to "All email" to install Omnistudio Package successfully. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_omnistudio.htm andtype=5andlanguage=en_US