Salesforce Salesforce Certifications PUBLIC-SECTOR-SOLUTIONS Questions & Answers

• Question 31:

  To allow a user to access the Public Sector Solutions Employee Experience pre-built application.

  Which three permission sets need to be assigned?

  A. Employee Experience Community Access

  B. Employee Productivity Plus User Data Access

  C. Employee Experience for Public Sector

  D. Employee Productivity Plus Access

  E. Public Sector Solutions User Access

  Correct Answer: ACD

  Employee Experience Community Access, Employee Experience for Public Sector, and Employee Productivity Plus Access are three permission sets that need to be assigned to allow a user to access the Public Sector Solutions Employee Experience pre-built application. Employee Experience Community Access is a permission set that grants access to the Employee Experience community site, which is a digital experience site for employees to access resources and services. Employee Experience for Public Sector is a permission set that grants access to the Employee Experience app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Employee Productivity Plus Access is a permission set that grants access to the Employee Productivity Plus app, which is another prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to improve employee productivity and collaboration, such as creating action plans or sharing files. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_exper ience.htmandtype=5andlanguage=en_US

• Question 32:

  apublic sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.

  What could be the reason for this?

  A. Edit option needs to be added to Action Plan template page layout

  B. System Administrator doesn't have "Edit" permissions to Action Plan template

  C. Once published, an Action Plan template cannot be changed.

  D. Action Plan template changes have to be requested to Salesforce support team

  Correct Answer: C

  Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the `Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the SystemAdministrator needs to clone it and create a new version of it. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_tem plates.htmandtype=5andlanguage=en_US

• Question 33:

  Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.

  Which two are the correct approaches a consultant should take to meet these objectives?

  A. Build a digital experience site using pre-configured emergency response management (ERM) specific template

  B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form

  C. Build a digital experience site using the Help Center template based on the agency's requirement

  D. Leverage prebuilt Emergency Service Request flow.

  Correct Answer: AD

  Building a digital experience site using pre-configured emergency response management (ERM) specific template and leveraging prebuilt Emergency Service Request flow are two correct approaches to meet the objectives of providing a way for citizens to submit a simple emergency request with some basic information. The ERM specific template is a prebuilt template thatcomes with Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. The Emergency Service Request flow is a prebuilt flow that comes with the ERM specific template. It can allow citizens to submit a simple emergency request with some basic information, such as their name, contact details, location, and service type. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_resp onse.htmandtype=5andlanguage=en_US

• Question 34:

  A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue,

  industry type, etc..) for a specific business customer.

  Which public sector tools should be leveraged tor this use case?

  A. Application form using Omniscripts and embed the license fee logic using integration procedures

  B. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

  C. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process

  D. Application form using Omniscripts and embed the license fee logic using triggered flows

  Correct Answer: C

  Application form using OmniScripts and embedding the Business Rules Engine to derive the license fee in the process is a way to automate the license fee calculation for small businesses based on multiple parameters using Public Sector

  Solutions tools. OmniScripts are guided digital forms that can be used to capture data from external users, such as license or permit applicants. Business Rules Engine (BRE) is a feature of Public Sector Solutions that can help public sector

  agencies to create and manage business rules and logic, such as determining fees or eligibility. OmniScripts can embed the Business Rules Engine to derive the license fee in the process based on multiple parameters, such as revenue,

  industry type, etc.

  Reference:

  https://help.salesforce.com/s/articleView?id=psc_admin_setup_omniscript.htmandtype=5andlan guage=en_UShttps://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htmandtyp e=5andlanguage=en_US

• Question 35:

  Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.

  Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?

  A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.

  B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.

  C. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

  D. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

  Correct Answer: C

  Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

• Question 36:

  Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

  A. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status

  B. The consultant should recommend the Grants Management product which Includes the Grants Portal feature

  C. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature

  D. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

  Correct Answer: B

  The consultant should recommend the Grants Management product which includes the Grants Portal feature to allow the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the

  capability to check the status of their application. Grants Management is a prebuilt app that comes with Public Sector Solutions. It can help publicsector agencies to manage the entire grant lifecycle, from application to award to reporting.

  Grants Portal is a component of Grants Management that can help public sector agencies to create a digital experience site for grant applicants or recipients. Grants Portal can allow the recipients to apply for relief in a self-service portal,

  upload supporting documentation, and check the status of their application.

  Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_grants_manage ment.htmandtype=5andlanguage=en_US

• Question 37:

  What are the three different key modules of Public Sector Solutions: Business Rules Engine?

  A. Expression Maps

  B. Expression Sets

  C. Decision Table

  D. Decision Matrix

  E. Decision Tree

  Correct Answer: BCD

  Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htmandtype=5 andlanguage=en_US

• Question 38:

  A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code and SalesforceDX.

  Which steps for Public Sector Solutions setup and installation require the use of such developer tools?

  A. Activate DataPack OmniScripts and Integration Procedures

  B. Installation of OmniStudio Package in the org

  C. Deploy the DataPack Lightning Web Component Files to the Org

  D. Download Public Sector Sample DataPacks from Process Library

  Correct Answer: C

  Deploying the DataPack Lightning Web Component Files to the Org is a step for Public Sector Solutions setup and installation that requires the use of developer tools such as VS Code and SalesforceDX. DataPack Lightning Web Component

  Files are files that contain code for displaying DataPacks on Lightning Pages or Experience Sites. To deploy these files to the org, the agency needs to use a developer tool that supports metadata deployment, such as VS Code and

  SalesforceDX.

  Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_datapack_lwc.ht mandtype=5andlanguage=en_US

• Question 39:

  A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

  A. Customer Community Licenses

  B. Enable Chatter

  C. Enable Web-to-Lead

  D. Migrate Users to Lightning Experience

  E. Customer Community Plus Licenses

  Correct Answer: ABD

  Customer Community Licenses, enabling Chatter, and migrating users to Lightning Experience are three prerequisites that should be advised to the Public Sector Organization (PSO) before using Public Sector Solutions (PSS) components to create a portal for grant applications. Customer Community Licenses are licenses that can be used to create external users who can access data and records in Salesforce, such as grant applicants. Enabling Chatter is a feature that can be used to enable collaboration and communication among users in Salesforce, such as grant reviewers. Migrating users to Lightning Experience is a process that can be used to switch users from Salesforce Classic to Lightning Experience, which is the user interface that supports PSS components. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_grants_manage ment.htmandtype=5andlanguage=en_US

• Question 40:

  A Consultant supports the City of Snaxboro in setting up a new Licensing and Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing and Permitting capabilities available in the same Salesforce instance.

  Which of the following configurations directly impacts the City's Salesforce licensing cost?

  A. Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.

  B. Configuring an Application Object Usage Record to track the number of applications processed for License and Permit Management and Emergency Response Management.

  C. Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

  D. Configuring multiple record types for the Individual Application and the Business License Application for both License and Permit Management and Emergency Response Management.

  Correct Answer: A

  Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply is a configuration that directly impacts the City's Salesforce licensing cost. OmniScript Application forms are guided digital forms that can be used to capture data from external users, such as license or permit applicants. Experience Site is a digital experience site that can be used to communicate with external users and provide access to Salesforce data and functionality. Configuring more than ten different OmniScript Application forms and making them available on an Experience Site requires CustomerCommunity Plus licenses, which are based on user counts and have higher costs than Customer Community licenses, which are based on logins or page views. Reference:https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htmandtyp e=5