Salesforce Salesforce Certifications PUBLIC-SECTOR-SOLUTIONS Questions & Answers

• Question 41:

  After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).

  Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

  A. Recommend using PSS with the Nonprofit Success Pack.

  B. Recommend using PSS with the Outbound Funds Module.

  C. Recommend using PSS with the Grants Management product.

  D. Recommend using PSS with FinancialForce Accounting.

  Correct Answer: BC

  The Outbound Funds Module and the Grants Management product are two solutions that can be used with Public Sector Solutions (PSS) to handle the request of deploying a digital experience that enables constituents to sign up for volunteer projects. The Outbound Funds Module is an open source app that can help public sector agencies to track their funding programs, funding requests, disbursements, and expenditures. The Grants Management product is a prebuilt app that comes with PSS and it can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/manage-grants-with-public-sector-solutions

• Question 42:

  The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.

  What configuration should the Technical Consultant perform to assist with meeting this requirement?

  A. Disable all approval processes on the Case object

  B. Disable the Grant Access Using Hierarchies setting on the Case object

  C. Mirror the Org Chart into The Role Hierarchy

  D. Set the Organization-Wide Defaults (OWD) for the Case object to private

  Correct Answer: D

  Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_exper ience.htmandtype=5andlanguage=en_US

• Question 43:

  An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.

  Which three built-in Lightning Components can they use to conduct efficient visits?

  A. Inspection Tab Container

  B. Inspection Details

  C. Inspection Calendar

  D. Inspection Dynamic Dashboards

  E. Inspection Action

  Correct Answer: ABE

  Inspection Tab Container, Inspection Details, and Inspection Action are three built-in Lightning Components that can be used to conduct efficient visits. Inspection Tab Container is a component that can display a tabbed interface for viewing and editing inspection records. Inspection Details is a component that can display the details of an inspection record, such as the inspection type, status, date, and time. Inspection Action is a component that can display the actions that can be performed on an inspection record, such as completing, canceling, or rescheduling the inspection. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_inspection_com ponents.htmandtype=5andlanguage=en_US

• Question 44:

  A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.

  What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?

  A. Create a Decision Matrix using BRE

  B. Create an Application Form using OmniScript Designer

  C. Create an Application Form using Web-to-Case

  D. Create an Expression Set using BRE

  E. Create an Application Form using Web-to-Lead

  Correct Answer: ABD

  A Decision Matrix, an Application Form, and an Expression Set are three components that can be configured to define applicants' eligibility and help with application prioritization. A Decision Matrix is a component of Business Rules Engine (BRE) that can evaluate answers based on rules and conditions and provide a decision outcome and explanation. An Application Form is a component of OmniScript Designer that can create guided digital forms that can capture answers from applicants and provide recommendations based on business logic. An Expression Set is a component of BRE that can define expressions that can be reused across multiple rules or matrices. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

• Question 45:

  A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Logs.

  Which component can be added to see the history of Decision Explanations for a claim?

  A. Decision Explainer Log History

  B. Log History

  C. Audit Log

  D. Record History

  Correct Answer: A

  Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explain er_log_history.htmandtype=5andlanguage=en_US

• Question 46:

  Which three require set up to configure a License Authorization?

  A. Business Type

  B. Regulatory Authority

  C. Inspection Type

  D. Regulatory Authorization Type

  E. Business Profile

  Correct Answer: ABD

  Business Type, Regulatory Authority, and Regulatory Authorization Type are three items that require set up to configure a License Authorization. License Authorization is a feature of Public Sector Solutions that can help public sector agencies to manage licenses and permits for different types of businesses and activities. Business Type is a custom metadata type that can define different categories of businesses, such as restaurants or salons. Regulatory Authority is a custom metadata type that can define different entities that issue licenses or permits, such as city or county governments. Regulatory Authorization Type is a custom metadata type that can define different types of licenses or permits, such as food service license or liquor license. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_license_authoriz ation.htmandtype=5andlanguage=en_US

• Question 47:

  Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms.

  What should the Technical Consultant suggest to Bobahaven to protect the application forms?

  A. Enable the Salesforce Spam Check for Experience Sites.

  B. Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login."

  C. Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.

  D. Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.

  E. Set the external organization-wide default sharing settings for grant applications objects to Private.

  Correct Answer: DE

  Implementing spam checking for Bobahaven's Experience Site forms using CAPTCHA can help prevent bots from submitting fake or malicious grant applications. CAPTCHA is a feature that requires users to prove that they are human by solving a simple challenge before submitting a form. Setting the external organization-wide default sharing settings for grant applications objects to Private can help protect the privacy of the constituents' data. This means that external users cannot see any grant applications by default, unless they are explicitly shared with them. Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

• Question 48:

  What 2 core Salesforce Clouds is Public Sector Solutions based on?

  A. Service Cloud

  B. Experience Cloud

  C. Marketing Cloud

  D. Admin

  Correct Answer: AB

  Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on. Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htmandtype= 5andlanguage=en_US

• Question 49:

  A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

  A. Workshops, Schedule and Cost

  B. Scope, Tools and Cost

  C. Scope, Resources and Cost

  D. Scope, Schedule and Cost

  Correct Answer: D

  Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htmandtype=5andlanguage=en_US

• Question 50:

  A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.

  Which Business Rules Engine tool is used here?

  A. Workflow Field Updates

  B. Data matrices

  C. Process Builder

  D. Decision Matrices

  Correct Answer: D

  Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city and county location, the volume of current business, and the size of the building. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htmandtype=5andlanguage=en_US