Universal Containers uses contracts in Salesforce to record fixed pricing structures from closed won opportunities. The contracts expire throughout the year. To ensure the company is not missing Potential renewal revenue, sales management wants to implement the following Process, 30 days before a contract is due to expire, a lead is automatically created with contract renewal as the source. All leads go to a pre-sales team who qualify and convert them to opportunities. When leads are converted to opportunities and closed/won, an alert is sent to the account team. What features of Salesforce should a consultant use to meet this requirement?
A. Lead assignment, Apex, and opportunity assignment.
B. Workflow, reports, queues, and lead assignment.
C. Apex, workflow, lead assignment, and queues.
Universal Containers is changing their case management system to Salesforce. All Active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go-live. Which approach should the Consultant use for data migration?
A. Prepare, Plan, Validate, VP, Test
B. Plan, Prepare, Test, Execute, Validate
C. Prepare, Plan, Test, Execute, Validate
D. Plan, Prepare, Validate, Execute, Test
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working in 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to deflect calls.
B. Set up telephony integrations using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
C. Set up IVR with an automated response for customers affected by the recall to deflect calls.
D. Set up a customer survey for customers calling into identify the severity and impact of the recall.
Cloud Kicks wants to boost importance of its sales stages and its role in the company's sales methodology. Cloud Kicks also wants to enhance precision of its sales forecast.
Which 2 steps should be taken to ensure the Sales process is mapped to meet the requirements?
Choose 2 answers
A. Assign appropriate sales stage.
B. Assign forecast percentages.
C. Map forecast probability to Opportunity probability.
D. Map sales probability values to forecast categories.
E. Assign forecast percentages.
F. Map Opportunity stages forecast categories.
The management at universal container noticed that the lead conversion ratio has remained the same for the hospitality industry despite increase in lead creation. What steps can help determine the issue
A. Campaign dashboard by industry
B. Industry performance dashboard
C. Report on lead lifetime by industry
D. Report on lead by source.
Universal containers wishes to track relationships between its customers. For example, some customers are suppliers for other customers.
What should a consultant recommend to track multiple customer relations?
A. Add the related company to the first company's partner related list, with supplier as a value.
B. Add the related company to the first company's custom supplier lookup field as a value
C. Add the related company to the first company's contact roles related list, with supplier as a value
D. Add the related company to the first company's account team, with supplier as the role
Universal Containers is implementing Salesforce and plans to migrate several marketing campaigns from a legacy system. Which approach would a consultant recommend to ensure that the campaign and campaign member data is accurately maintained?
A. Create external ID fields for campaigns, leads, and contacts
B. Create external ID fields for campaigns, leads, and accounts.
C. Create external ID fields for campaigns, accounts, and contacts.
D. Create external ID fields for campaigns, campaign members, and accounts.
Cloud Kicks is considering using person Accounts to manage costumers, while using business Accounts to manage companies. What should the Consultant advise?
A. Person Accounts cannot be related to Accounts in a hierarchy.
B. Person Accounts can be disabled from Setup.
C. Account hierarchy allows person Accounts.
D. Person Accounts can only be child Accounts.
Universal Containers is developing its strategy for supporting their customers on social media sites. The company's requirements include the ability to: - Monitor Facebook fan page for new posts and comments from customers - Link new posts and comments to an existing customer record - Respond to posts from the existing Salesforce Console for Service - Create and link social personas to contacts What should a consultant recommend to meet these requirements?
A. Enable Salesforce social profile on contacts
B. Enable Social Customer Service
C. Integrate facebook to its existing Customer Community
D. Create a Force.com app for Facebook monitoring
Cloud Kicks recently completed an implementation of Sales Cloud. CK has trained its users to use the Salesforce Mobile app to access Salesforce from their mobile devices and wants to determine how often the Salesforce Mobile app is being used. What should the consultant recommend?
A. Use the lightning Usage app to view Mobile activity
B. Create a custom report type between users and Mobile activity
C. Create a custom report type between users and Identity Event Logs
D. Open a case with Salesforce
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