What is a capability of Data Loader? Choose 2 answers.
A. Ability to prevent importing duplicate records.
B. Ability to export field history data.
C. Ability to extract Organization and configuration data.
D. Ability to run one time or scheduled data loads.
The Cloud Kicks Marketing Team purchased a marketing automation tool and are implementing a Lead qualification process. The Sales Director provided key attributes and activity history of the ideal Lead. What can Marketing do with this information to implement an automated solution?
A. Create reports based off the provided Sales metrics in the marketing automation tool and train Marketing users to identify and qualify Leads
B. Add fields for all key attributes to the Lead object and make them required
C. Set up the marketing tool to send any prospects to Salesforce and have Sales Reps assist in the qualification process
D. Develop the Lead score and grade based off the provided information to automatically determine when a Lead should become qualified
Universal Containers manages opportunity forecasts using the standard forecast categories in Salesforce customizable forecasting. Each sales stage is aligned with a forecast category. When reviewing the forecast, Universal Containers wants the roll-up of just the opportunities that are in pipeline, best case, and commit. What number in the forecast would provide Universal Containers with the appropriate information?
A. Pipeline
B. Pipeline + Best Case
C. Pipeline + Closed/Won
D. Pipeline + Commit
The sales representatives at Universal Containers have been experiencing the following Challenges with sales data within their Salesforce application. It has been difficult to effectively reach contacts. There are many duplicate contacts. They are unable to segment account data. What should a consultant recommend to remedy all of these challenges?
A. Utilize Data.com to flag duplicates and update existing data.
B. Export contacts and accounts from Data.com and upload using data loader.
C. Utilize data loader to export data and flag duplicate records.
UC has set the OWD for accounts to private. Bill owns the Acme account and the General Industries account. Acme is the parent account for General Industries. Bill needs to collaborate with Mary on his accounts, so he manually shares read access to Acme. What access will Mary have to these accounts?
A. Read-only on General Industries and read-only on Acme
B. Read-only on Acme and no access on General Industries
C. Read-only on Acme and access on General Industries
D. Read-only on General Industries and read-write on Acme
Which two solutions should a consultant recommend while designing a plan to decrease a company's cost per call? Choose 2 answers
A. Bypass entitlement verification
B. Increase the call-to-order ratio
C. Use integrated voice response
D. Use suggested Knowledge articles
Universal Containers is preparing for the launch of its new sales cloud implementation to a global user base. With previous sales automation application, the company had slow adoption of the new solution. What factor should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers
A. Training in local language
B. Management communications
C. Type of training delivered
D. Maintenance release schedule
The Marketing Department at Universal Containers is migrating from legacy campaign and email management system to Salesforce and want to ensure that its communication material is migrated as well.
What should a consultant recommend to migrate the Marketing Department's email templates?
A. Create an email template change set or use the Lightning Platform
B. Manually recreate the email and mail merge templates in Salesforce
C. Enable Email to Salesforce before sending email templates to Salesforce
D. Enable Email-to-case and use the Import Wizard
Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?
A. Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s).
B. Use Path to provide guidance for key Opportunity stages.
C. Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickly.
D. Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners.
The Cloud Kicks mobile sales team is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesfoce immediately after a meeting. Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers
A. Log an activity using a Quick Action.
B. Log a meeting activity using the email to Salesforce feature.
C. Have the sales reps install the Salesforce Mobile app on their devices.
D. Have the sales reps install the Outlook for Lightning app on their device.
E. Log a meeting with mobile smart actions automatic sync.
F. Have the sales reps install SalesforceA on their mobile devices.
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