When enabling multiple currencies what feature is enabled on all opportunity? Choose 2 answers
A. Currency must be specified for the opportunity
B. User's defaults currency overrides the specified opportunity currency
C. The selected currency is used for the Amount (Converted) field
D. the selected currency is used for the Amount field
Cloud Kicks wants sales representatives to be able to share key documents directly with customers who are not Community users. Which Salesforce feature satisfies this requirement?
A. CRM Content
B. Chatter links
C. Documents
D. Attachments
The sales management team at Universal Containers wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles. Which feature should a consultant recommend to meet these requirements? Choose 2 answers
A. Enable Big Deal Alerts.
B. Allow Chatter feed tracking on opportunities.
C. Enable Chatter feed on similar opportunities.
D. Use opportunity update reminders.
UC wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?
A. Site.com
B. Customer Community
C. Salesforcel Sites
D. Force.com Sites
The VP of Operations wants to synchronize customer data from the data warehouse with Salesforce. What should the Consultant recommend to ensure data integrity?
A. Set up an encrypted field on the Account object with Read Only on the field security settings for all profiles except the ^ administrator profile
B. Set up a Flow on the Account object to check for unique values.
C. Set up a Process Builder process on the Account object to check for unique values.
D. Set up an External ID field on the Account object with Read Only on the field security settings for all profiles except the administrator profile.
Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose 2 answers
A. Restrict the Manage Articles user permission
B. Enable and configure wildcards for article searches
C. Set up an intuitive Data Category hierarchy
D. Require that an article be added when closing a case
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Create case escalation rules to route high-priority cases directly to supervisors for resolution
B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing
C. Set up analytical snapshots to capture key case information and create historical trending reports
D. Set up a Salesforce Customer Community that will allow customers to create cases online
Cloud Kicks wants to default Opportunity name to naming convention. Which solution the Consultant recommend?
A. Create a Workflow Rule on the Opportunity Object and evaluate the rule when the record is created and every time the record is edited.
B. Create a Validation Rule to require users to follow the defined naming convention.
C. Create a Validation Rule on the Opportunity Object and evaluate the rule when the record is created.
D. Create a Workflow Rule on the Opportunity Object with Time Dependent Actions, and evaluate the rule when the record is created and every time the record is edited.
Sales representatives and partners of Universal Containers constantly complain about the poor quality of lead data. Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation. Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers
A. Use tools like the Lead Import wizard to identify and remove duplicates.
B. Use Data.com to clean the existing lead data and new data going forward.
C. Create a workflow notification when leads are created with poor Quality data.
D. Import the lead data using the Find Duplicates wizard on the lead object.
Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?
A. Site.com
B. Customer Community
C. Salesforcel Sites
D. Force.com Sites
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