Salesforce Salesforce Certifications SALES-CLOUD-CONSULTANT Questions & Answers

• Question 551:

  Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approach should a consultant recommend?

  A. Create a Knowledge Visualforce component on the case detail page

  B. Create a Knowledge Visualforce component within the Salesforce Console for Service

  C. Activate Knowledge One on the case detail page

  D. Activate Knowledge One within the Salesforce Console for Service

  Correct Answer: D

• Question 552:

  A business requirement specifies that opportunities with a discount between 10% and 25% must be approved by the Regional Sales Manager (RSM). Which approach addresses the business requirement?

  A. Create an approval step and workflow rule to create a task for the RSM.

  B. Create an approval step with the RSM as the approver.

  C. Change the owner of the opportunity to the RSM upon save.

  D. Create a workflow task and email notification to the RSM.

  Correct Answer: B

• Question 553:

  To properly plan for company growth, Cloud kicks needs to track monthly revenue projections from the sales of its annual Subscription service.

  How should the Consultant configure Salesforce to support this reporting need?

  A. Opportunity Dashboard showing Opportunities Closed each month

  B. Opportunity Dashboard showing Products sold each month

  C. Opportunity Products with monthly Product Schedules

  D. Opportunity Products with formula fields for each month's value

  Correct Answer: C

• Question 554:

  The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add to appropriate case team to each case Which solution will allow Product Managers to quickly see and review the cases that are created for their products?

  A. Create a case report that displays all created or updated cases

  B. Created a case list view that is filtered by the My Case teams

  C. Create an email alert notification for Case Teams

  D. Create a case queue for all created or updated cases

  Correct Answer: C

• Question 555:

  Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to Include sales rep B in a few Opportunities on one Account.

  Which two things will happen if Account Teams are enabled and used for this Account? Choose 2 answers

  A. Rep A can let rep B edit all Opportunities on the Account.

  B. Rep A can let rep B view one of the Opportunities on the Account.

  C. Rep A can let rep B view the Account but keep private Activities.

  D. Rep A can let rep B view the Account but keep private Contacts.

  Correct Answer: AD

• Question 556:

  UC wants to prevent sales user to modify certain opportunity fields when the sales stage has reached Negotiation/Review. However sales directors must able to edit these fields in case last minute updates are required. Which solution should a consultant recommended?

  A. Create a Workflow rule to enable field access for the sales directors based on sales stage.

  B. Create a validation rule to enforce field access based on the sales stage and profile.

  C. Change the field label security for the sales rep to restrict field's access based on the sales stage.

  D. Modify the profile for sales directors to enable the "Modify AH" object permission for the opportunities.

  Correct Answer: B

• Question 557:

  UC would like to capture qualification information for new leads (e.g.. whether or not the person is a decision maker). This information should also appear in the contact record once the lead has been converted. Which approach should a consultant recommend?

  A. Create a custom field on the lead object and contact object; advise users to select it for transfer during conversion

  B. Create a custom field on the lead object and contact object: utilize a trigger to transfer the value after conversion .

  C. Create a custom field on the lead object and contact object: configure mapping of these two fields for conversion

  D. Create a custom field on the lead object and contact object: these field will be mapped automatically during conversion

  Correct Answer: C

• Question 558:

  UC is undergoing a sales reorganization and wants to enable territory management. What should UC review before enabling territory management? Choose 2 answers A. Opportunities and forecasting

  B. Account and opportunity sharing

  C. Quotes and orders

  D. Multi-currency and contracts

  Correct Answer: AB

• Question 559:

  Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account's contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?

  A. Create a lookup to a custom object for the installed product

  B. Use the standard Opportunity relationship

  C. Use the standard Asset relationship

  D. Create a lookup object to the contract record

  Correct Answer: C

• Question 560:

  Universal containers use forecasts and closes business monthly, and it needs to store the details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month. What should a consultant recommend to meet this requirement?

  A. Schedule a custom forecast report to run daily and store the results in a custom report folder.

  B. Create an analytic snapshot run weekly and store the results in a custom object

  C. Create an analytic snapshot to run daily and store the results in a custom object.

  D. Schedule a custom forecast report to run weekly and store the results in a custom report folder

  Correct Answer: B