Salesforce Salesforce Certifications SALESFORCE-ASSOCIATE Questions & Answers

• Question 31:

  To which Team should a Salesforce associate be added to gain access to an Account and its related opportunities?

  A. Opportunity Team

  B. Lead Team

  C. Account Team

  Correct Answer: C

• Question 32:

  Where can a org's service status and performance degradation information be found?

  A. AppExchange portal

  B. Salesforce help

  C. Salesforce

  Correct Answer: C

• Question 33:

  A Salesforce associate has been tasked with creating new fields on the Contact object and determining what type of field be used for each one. Where should the associate go to understand the differences between the data types?

  A. Salesforce Help

  B. Customer Support

  C. App Launch

  Correct Answer: A

• Question 34:

  Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp. Which Salesforce product should meet this need?

  A. Service Cloud

  B. Experience Cloud

  C. Sales Cloud

  Correct Answer: A

• Question 35:

  How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?

  A. Change the permissions so they can only see records from the specific city.

  B. Clone the list view with a new name, and filter by the specific c

  C. Build a private report for contacts that is filtered by the specific city.

  Correct Answer: B

• Question 36:

  A Salesforce associate wants to update an opportunity record they just closed. Which relationship is standard as a Lookup field on an opportunity?

  A. Stage

  B. Account

  C. Quote

  Correct Answer: B

• Question 37:

  Get Cloudy Consulting's growing marketing team is on a custom profile named Marketing Team.' The team currently has Read access to leads and opportunities- Two marketing managers need Edit access on leads. What should the Salesforce associate do to grant them the access they need?

  A. Create a permission set that grants Edit access to leads and assign it to the marketing managers.

  B. Create a permission set that grants Edit access to leads and assign it to the marketing team.

  C. Create a new profile that grants Edit access to leads and assign it to the marketing managers.

  Correct Answer: A

• Question 38:

  An employee at Get Cloudy Consulting recently changed their name. They received a new email address Where should these changes be updated?

  A. User Record page from Setup

  B. User Profile page

  C. Contact Record page

  Correct Answer: B

• Question 39:

  A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws. Which Salesforce cloud solution should help meet these needs?

  A. Health Cloud

  B. Service Cloud

  C. Nonprofit Cloud

  Correct Answer: A

• Question 40:

  A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year. What should the associate do to identify these contacts?

  A. Look at the contact's Last Modified Date.

  B. Look at the Active field.

  C. Look at the last related activity date.

  Correct Answer: C