Salesforce Salesforce Certifications SALESFORCE-ASSOCIATE Questions & Answers

• Question 101:

  How should a Salesforce associate ensure a dashboard has the most current data?

  A. By refreshing the browser

  B. By clicking refresh

  C. By opening the dashboard

  Correct Answer: B

• Question 102:

  Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email. Which Salesforce solution should GCC use?

  A. Commerce Cloud

  B. Experience Cloud

  C. Service cloud

  Correct Answer: C

• Question 103:

  Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field to Trade Show*. What approach would improve data integrity for the Lead Source field'

  A. Create a validation rule requiring the Lead Source field to equal Trade Show'.

  B. Make an assignment rule named Trade Show' to only assign leads to sales reps.

  C. Set the default value of the Lead Source field to Trade Show'.

  Correct Answer: A

• Question 104:

  A Salesforce Associate is asked to review multiple reports from the current month's folder and bring insight into a meeting. How should the associate locate all the reports in a single location from the Report object?

  A. Use the Global search bar

  B. Click on All Reports and use the search bar

  C. Click on All Folders and use the search bar

  Correct Answer: B

• Question 105:

  Get Cloudy Consulting trains its new employee in a partial sandbox named New Employee;. An employee competes the training in the sandbox and is ready to sign in to the production org. However, an error message pops ip indicating an invalid username or password. The employee is using their sandbox username and password to sign in to production.

  What is needed to solve this error?

  A. Creating a new username for the production org

  B. Removing .NewEmployee appendix from the sandbox username

  C. Creating a different password for the production org

  Correct Answer: B

• Question 106:

  An organization wants to implement Salesforce into its business model. The requirements include:

  Operations management Program management Grantmaking Fundraising Marketing Engagement

  Which cloud is preconfigured to handle all of these requirements7

  A. Analytics

  B. Experience

  C. Nonprofit

  Correct Answer: C

• Question 107:

  Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.

  

  Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?

  Where should GCC' end users go to change to the Sales Console.

  A. App Launcher icon (Label A)

  B. Search bar (Label b)

  C. A dropdown in the navigation bar (Label C)

  Correct Answer: A

• Question 108:

  Which sharing type shares a single, common infrastructure and code base?

  A. Metadata

  B. Multitenant

  C. Trust

  Correct Answer: B

• Question 109:

  Get Cloudy Consulting wants to confirm the data type of the Account Sources field on Account object. Which editing the Account, the Account Sources field has several predefined values that can be selected. Which type of field is Account Source?

  A. Picklist

  B. Formula

  C. Text.Area

  Correct Answer: A

• Question 110:

  Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?

  A. Business Analyst

  B. User Experience Designer

  C. Platform Developer

  Correct Answer: A