Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 101:

  High -priority accounts at Universal Containers have an assigned District Manager, Sales Representative,

  Inside Sales Representative, and Customer Service Representative. Management wants to prevent these

  accounts from being contacted accidentally multiple times on the same day, and they want to report on the

  various customer Interactions.

  How should the Administrator meet these requirements?

  A. Post customer Interactions In Chatter on the Account.

  B. Log a separate Task, Call, or Activity on the Account.

  C. Type comments into the Notes section on the Account.

  D. Log a case on the Account

  Correct Answer: B

• Question 102:

  Sales representatives use a custom report type for Account reports. New fields have been created on the

  Account Object.

  What should a System Administrator do to report on the newly created fields?

  A. Create a new account report and add the new fields from the Report Builder.

  B. From the Custom Report Type, Edit Layout, then add the new fields to the report. Calculator

  C. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.

  D. Create a new account report folder, go to share, and then add the new fields.a

  Correct Answer: B

• Question 103:

  What should an administrator consider when setting up Case Feed?

  A. Case Feed replaces the standard case detail page by default.

  B. Chatter Feed tracking must be enabled for the case object.

  C. Case Feed requires the Service Cloud User feature license.

  D. The Use Case Feed permission is automatically active for all profiles

  Correct Answer: B

• Question 104:

  Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers

  A. When records are submitted using web -to -lead.

  B. When records are deleted by a user.

  C. When records are edited and saved by a user.

  D. When records are imported.

  E. When records are updated by a workflow rule

  Correct Answer: ACD

• Question 105:

  As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers asks the System Administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a System Administrator find this information?

  A. Critical Updates

  B. Users

  C. Company Information

  D. Profiles

  Correct Answer: C

• Question 106:

  A Salesforce Administrator is creating a new user.

  What should the Administrator consider when selecting the Username?

  A. It must look like an email address and be unique to the organization.

  B. It must be alphanumeric and unique to the organization.

  C. It must look like an email address and be unique across all Salesforce organizations.

  D. It must be alphanumeric and be unique across all Salesforce organizations.

  Correct Answer: C

• Question 107:

  Campaign Member can be associated with which two objects? Choose 2 answers

  A. Account

  B. Opportunity

  C. Lead

  D. Contact

  Correct Answer: CD

• Question 108:

  Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?

  A. Account Name and Contact Name

  B. Account ID and Contact ID

  C. Account ID and User ID

  D. Account ID and Contact Email Address

  Correct Answer: B

• Question 109:

  To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for

  more than four hours must be re -assigned to the Tier 3 queue.

  Which feature meets this requirement?

  A. Case Assignment Rule

  B. Case Comments

  C. Auto Response Rule

  D. Case Escalation Rule

  Correct Answer: D

• Question 110:

  Universal Containers has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?

  A. Add a new related list for Regulations to the Sales Account Page Layout.

  B. Add a new section for Regulations to the Sales Account Page Layout.

  C. Add a new custom link for Regulations to the Sales Account Page Layout.

  D. Add a new action for Regulations to the Sales Account Page Layout.

  Correct Answer: A