Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 121:

  A system administrator at Universal Containers created a new account record type. However, sales users

  are unable to select the new record type when creating new account records.

  What are two possible reasons for this?

  Choose 2 answers

  A. The record type has not been set as the default record type.

  B. The record type has not been added to the sales user profile.

  C. The record type does not have an associated page layout.

  D. The record type has not been activated.

  Correct Answer: BD

• Question 122:

  Users are trying to create Opportunities and are receiving errors when populating a custom picklist field.

  When users select either of the two values in the picklist, they receive different error messages above the

  field and are not able to save the Opportunities.

  What is the likely cause of the error?

  A. The users don't have access to the Large Enterprise Record Type.

  B. The two picklist values are unavailable to the Record Type.

  C. The users don't have access to the picklist field.

  D. There are contradicting validation rules on the picklist field.

  Correct Answer: D

• Question 123:

  Which three can be modified on standard object fields? Choose 3 answers

  A. Field type

  B. Label

  C. Help text

  D. Default text

  E. Picklist values

  Correct Answer: BCE

• Question 124:

  Universal Containers wants support agents skilled in a particular product line to own cases directly after

  customers log them from an automated channel.

  Which feature meets this requirement?

  A. Workflow Field Update

  B. Case Escalation Rules

  C. Assignment Rules

  D. Case Team Routing

  Correct Answer: D

• Question 125:

  Which set of small and large data backup methods are available in native Salesforce

  A. Mass Exports, Weekly Data Export Service, and Data Loader Exports

  B. Report Exports, Weekly Data Export Service, and Data Loader Exports

  C. Dashboard Exports, Report Exports, and Weekly Data Export Service

  D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator

  Correct Answer: C

• Question 126:

  Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab?

  A. App Permissions

  B. Object Permissions

  C. Tab Settings

  D. Org-wide Defaults

  Correct Answer: C

• Question 127:

  Universal Containers wants to decrease call volume for the support team by creating a selfservice community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements? Choose 2 answers

  A. Knowledge

  B. live Agent

  C. Content

  D. SOS

  Correct Answer: AB

• Question 128:

  Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields. Where is field -level Security controlled for users on these teams?

  A. Sharing Rules

  B. Role

  C. Profile

  D. Public Groups

  Correct Answer: C

• Question 129:

  An opportunity record with a close date of July 30 meets the criteria of a time -dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

  A. The time -dependent action is automatically removed from the queue.

  B. The time -dependent action will execute on July 23.

  C. The time -dependent action will execute on July 30.

  D. The time -dependent action is put on hold.

  Correct Answer: A

• Question 130:

  What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?

  A. The user will be able to log in without activating the computer.

  B. The user will be able to log in after answering a security question.

  C. The user will not be able to log In at all.

  D. The user will be able to log in after the computer is activated.

  Correct Answer: C