Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 111:

  Which two dashboard components are populated with data from the grand total of a custom report? Choose 2 answers

  A. Metric

  B. Gauge

  C. Table

  D. Chart

  Correct Answer: AB

• Question 112:

  Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

  A. Create a new discount Record Type on the Products object

  B. Create a new list price on the the Standard Price Book.

  C. Create a custom Price Book with the discounted list prices.

  D. Create a custom object for the discounted products.

  Correct Answer: C

• Question 113:

  Universal Containers has Public Read/Write Organization -Wide Default Sharing for Accounts. Company leadership has decided that Marketing should never modify an Account record. What should the System Administrator do to restrict these users?

  A. Remove Edit access on Accounts from the custom Marketing profile.

  B. Assign a permission set to Marketing users which removes Edit permission.

  C. Separate the Marketing role hierarchy from the Sales role hierarchy.

  D. Change Organization -Wide Default Sharing to Public Read Only

  Correct Answer: D

• Question 114:

  A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue? Choose 2 answers

  A. When the record no longer matches the rule criteria

  B. When the action is deleted from the workflow queue

  C. When a validation rule is triggered for the record

  D. When another record triggers the same workflow rule

  Correct Answer: AB

• Question 115:

  All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments. Where does a System Administrator override the predefined actions, create a new customized sets of actions, and assign the new customized action layout?

  A. Permission Sets

  B. Publisher Layouts

  C. Global Actions

  D. Record Types

  Correct Answer: C

• Question 116:

  Universal Containers tracks both customer issues and user issues. A customer issue can be logged as:

  1.

  new

  2.

  working

  3.

  closed

  A user issue can be logged as:

  1.

  new

  2.

  waiting for reply

  3.

  closed

  Which features should a system administrator use to track both case types?

  A. Support Processes and Record Types

  B. Automated Case Users and Workflows

  C. Record Types and Page Layouts

  D. Process Builder and Page Layouts

  Correct Answer: A

• Question 117:

  The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. Which two actions should an administrator take to help the sales team achieve this goal? Choose 2 answers

  A. Create opportunity teams for customers.

  B. Add customers to libraries.

  C. Use Chatter files to share presentations.

  D. Add customers to private Chatter groups.

  Correct Answer: CD

• Question 118:

  How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?

  A. Search the AppExchange for free adoption report apps.

  B. Build reports and dashboards.

  C. Log a case to Salesforce Support.

  D. Use the Salesforce Auto -Report Builder.

  Correct Answer: A

• Question 119:

  The service department at Universal Containers wants its agents to capture and display different Information on Case records based on whether customers are calling In with a complaint, question, or product suggestion. Which three features should the System Administrator use to fulfill this requirement? Choose 3 answers

  A. Page layouts

  B. Field level security

  C. Record types

  D. Support processes

  E. Permission sets

  Correct Answer: ACD

• Question 120:

  Universal Containers (UC) wants to customize basic Salesforce Reports using Lightning Experience. In which two ways can Reports be customized? Choose 2 answers

  A. Add a chart.

  B. Add a Lightning Component.

  C. Add links to external pages.

  D. Add a filter.

  Correct Answer: AD