Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 141:

  The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user

  on a case record.

  Which data type should be used when creating this custom field?

  A. Lookup filter

  B. Formula

  C. Lookup relationship

  D. Hierarchical relationship

  Correct Answer: C

• Question 142:

  Sales representatives at Universal Containers often schedule in -person meetings at customer offices.

  Management wants to track activities for this meeting category to clearly display customer office meetings

  In the Account, Contact, or Opportunity page layouts, as well as adding this data to reports.

  Which method should a System Administrator use to solve this business request?

  A. Have the user manually enter the meeting details in the Description field on Accounts, Contacts, and Opportunities.

  B. Add a new value to the Type field on Tasks used for Accounts. Contacts, and Opportunities.

  C. Add a new value to the Type field on Accounts. Contacts, and Opportunities.

  D. Have the user manually enter the meeting details in the Account Comments.

  Correct Answer: B

• Question 143:

  Universal Containers has just acquired a new company whose Sales team has a unique sales process with stages that are different than currently set up in Salesforce. To make sure the acquisition runs smoothly, the Executive team does not want the new Sales team to have to change their process at all. What should the Administrator do to incorporate the new Sales team's process?

  A. Create new values for the Opportunity Stage field and create a new Sales Process assigned to a custom Record Type for the new Sales team.

  B. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.

  C. Create new values for the Opportunity Stage field and use field -level security to control which teams see which fields.

  D. Create new values for the Opportunity Stage field and order them so that the new Sales team's values are at the Pencil and Paper bottom of the picklist.

  Correct Answer: A

• Question 144:

  An Administrator needs to create a Sales Process for and..

  What are three considerations for this process?

  Choose 3 answers

  A. All Picklist values on the Page Layout must be added to the Master picklist Value List or be active values.

  B. The Record Type's Page Layout is assigned to Users through their Profile assignments.

  C. An Opportunity Record Type will need to be created and assigned to the Sales Process.

  D. Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklists.

  E. The Record Type Name assignment becomes permanent upon Save of a new Record Type.

  Correct Answer: ABD

• Question 145:

  An administrator Is creating a new user. Which two aspects should be considered when creating the username? Choose 2 answers

  A. Username is added to the Active User Log.

  B. Username is in the format of an Email Address.

  C. Username is identical to the User's Email address.

  D. Username is unique across all Salesforce Orgs.

  Correct Answer: BD

• Question 146:

  Which three types of customization can be done on Activities (tasks and events)? Choose 3 answers

  A. Assignment Rules

  B. Workflow Rules

  C. Validation Rules

  D. Custom Fields

  E. Field Tracking

  Correct Answer: BCD

• Question 147:

  In which two places should cases be assigned when case assignment rules are being set up? Choose 2 answers

  A. User

  B. Contact

  C. Profile

  D. Queue

  Correct Answer: AD

• Question 148:

  What are two valid assignee options when configuring Case Assignment Rules? Choose 2 answers

  A. Public Group

  B. Queue

  C. User Calculator

  D. Case Team

  Correct Answer: BC

• Question 149:

  Universal Containers has purchased 25 new Salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?

  A. A maximum of 1 0 users.

  B. An unlimited number of users.

  C. A maximum of 5 users.

  D. A maximum of 25 users.

  Correct Answer: B

• Question 150:

  Which two statements are correct regarding an approval process? Choose 2 answers

  A. A delegated approver can reassign approval requests.

  B. The approval history related list can be used to track the process.

  C. An assignment rule defines the approver for each process step.

  D. An approval action defines the result of record approval or rejection.

  Correct Answer: BD