Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 151:

  How can an administrator capture custom lead data on the converted contact when converting a lead?

  A. Map custom lead fields to standard contact fields.

  B. Use the data loader to move the custom lead data.

  C. Use the lead conversion wizard to select the fields.

  D. Map custom lead fields to custom contact fields.

  Correct Answer: D

• Question 152:

  The sales users at Universal Containers need to view their open Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?

  A. Matrix

  B. Joined

  C. Tabular

  D. Summary

  Correct Answer: D

• Question 153:

  Which two settings can a system administrator enable in the User Interface Setup? Choose 2 answers

  A. Customizable recent tags

  B. Printable list views

  C. Related list hover links

  D. Chatter Messenger for specific users

  Correct Answer: BC

• Question 154:

  Universal Containers needs to upload 1 million new Account records to Salesforce. What should the Administrator recommend to perform this data upload?

  A. Use an AppExchange app.

  B. Use the Data Import Wizard. Calculator

  C. Use the Data Loader.

  D. Contact Salesforce.

  Correct Answer: C

• Question 155:

  Universal Containers has activated Web -to -Case on their corporate website. IT configured Auto Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?

  A. In Case Support Settings, change Default Case Owner to Queue - World.

  B. Using a Trigger, change the owner of Cases outside the US to Queue - World.

  C. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

  D. In an Active Case Flow, change the name of the Queue to World.

  Correct Answer: A

• Question 156:

  An Administrator has been asked to give all users in the Marketing User profile the View All permission for Campaigns. In which two ways can this be accomplished? Choose 2 answers

  A. Assign a permission set to all users.

  B. Assign all users to a custom profile.

  C. Enable the Marketing User checkbox.

  D. Modify the Marketing User profile.

  Correct Answer: AD

• Question 157:

  The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward In the sales process. Multiple Books Which feature should the System Administrator use?

  A. Field History Tracking report

  B. Workflow rule

  C. Validation Rule

  D. Big Deal Alert

  Correct Answer: B

• Question 158:

  Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?

  A. Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue.

  B. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).

  C. Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).

  D. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on when the Pencil and Paper case is created.

  Correct Answer: B

• Question 159:

  A sales manager at Universal Containers wants to rename and delete dashboards in the California Dashboards Folder. How should a System Administrator accomplish this? Choose 1 answers

  A. Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager. Calculator

  B. Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager's Profile.

  C. Go to the California Sales Dashboards Folder, Share, and choose Edit access for the Sales Manager.

  D. Go to the California Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager.

  Correct Answer: D

• Question 160:

  Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen or the rep doesn't populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation. Which tool should be used?

  A. Workflow

  B. Approvals

  C. Visual Flow

  D. Process Builder

  Correct Answer: C